Detroit Wayne Integrated Health Network
201 - 500 employees
Founded 2013
🏥 Healthcare
🤝 Non-profit
Healthcare • Mental Health • Non-profit
Detroit Wayne Integrated Health Network is a healthcare safety net organization that provides access to comprehensive integrated services aimed at promoting mental health and well-being. The organization offers various programs, including crisis services, support for individuals with mental illness, autism services, and substance use disorder treatment, with a mission to enhance the overall quality of life for its members in Wayne County.
Customer Service Grievance Specialist
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🔥 16 hours ago
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Detroit Wayne Integrated Health Network
201 - 500 employees
Founded 2013
🏥 Healthcare
🤝 Non-profit
Healthcare • Mental Health • Non-profit
Detroit Wayne Integrated Health Network is a healthcare safety net organization that provides access to comprehensive integrated services aimed at promoting mental health and well-being. The organization offers various programs, including crisis services, support for individuals with mental illness, autism services, and substance use disorder treatment, with a mission to enhance the overall quality of life for its members in Wayne County.
📋 Description
• Assures that DWIHN’s grievance process is carried out in accordance with regulations, mandates, and contracts. • Assists with the development of grievance process and procedures. • Provides applicable Customer Service information, referral, and linkage. • Provides oversight of telephone and walk-in inquiries. • Assists with monitoring the grievance process for compliance. • Collaborates and coordinates with various entities to ensure issues are addressed. • Maintains the reporting mechanism for tracking complaints and grievances. • Assists in the review and analysis of grievance data for reporting trends. • Assists in preparation of reports on grievance activity. • Provides technical assistance on grievance protocols. • Develops grievance training modules. • Maintains educational materials related to grievances. • Attends meetings related to grievance activities.
🎯 Requirements
• A Bachelor’s Degree in Social Work, Psychology, Healthcare Administration, Health Management, Business Administration, Conflict Resolution or a related field. • Four (4) years of full-time paid experience in complex cross-functional dispute resolutions or enrollee/member relations. • Four (4) years of full-time paid experience in a member facing Customer Service position. • A valid State of Michigan Driver’s License with a safe and acceptable driving record.
🏖️ Benefits
• DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment.
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