Operations Coordinator

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September 23

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Easy Outsource

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B2B • Recruitment • SaaS

Easy Outsource is a North-American based organization specializing in outsourcing solutions to help businesses access a larger pool of talent while reducing operational costs. They offer a variety of services, including virtual assistance, website design, finance and accounting, recruitment, digital marketing, and graphic design. Their focus is on providing businesses with cost-effective strategies to enhance productivity and concentration on core functions, facilitated by a local account manager to ensure quality and accountability in the outsourcing process.

11 - 50 employees

Founded 2020

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Confirm services with vendors through messaging, websites, portals, and/or phone calls. • Work with suppliers to confirm rooms above allotment. • Manage customers' special requests by securing them with suppliers. • Manage the cancellation process, from sending cancellations to auditing bookings. • Responsible for working through the documents process including final QC and delivering documents to the customers in a timely manner. • Advise customers of schedule and tour changes via email and/or phone calls. • Prepare, issue, and send travel documents for customers. • Issue tickets, including exchanges, refunds, cancellations, and schedule changes as needed. • Work on problems of moderate scope where analysis of situations or data may be required. • Research conflicts/missing items and work on confirming services in a timely manner. • Build productive and stable working relationships with internal functional teams. • Interact with cross-functional teams, with some support and supervision from senior team members. • Work closely with the Product and Guest Relations teams. • Responsible for meeting all Key Performance Metrics (KPI) for each task. • Demonstrate strong project management skills and ability to multi-task on multiple projects. • Seek continuous growth and learning opportunities in the field of operations and travel coordination.

🎯 Requirements

• Bachelor's degree preferred. • Minimum of 2+ years of experience in a related field. • Comfortable communicating with internal and external customers and vendors through various means of communication, including phone calls. • Well-organized and extremely detail-oriented. • Experience working with databases and systems. • Computer proficiency in Microsoft Office.