Implementation Consultant

🕒 4 days ago

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Ecotrak Facility Management Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ecotrak Facility Management Software is a comprehensive platform designed to streamline facilities, asset, and project management for multi-site locations. It enables businesses to efficiently manage work orders, assets, and preventative maintenance from a single, user-friendly interface. With features that provide actionable insights, inventory management, and service provider directories, Ecotrak helps organizations reduce repair and maintenance costs while enhancing operational efficiency.

📋 Description

• Own the customer journey from signed contract through successful go-live on the Ecotrak platform • Lead implementation plans, including timelines, milestones, resourcing, dependencies, and risk tracking • Lead recurring project status calls with customer stakeholders and communicate progress, blockers, decisions, and next steps • Manage multiple concurrent implementations and prioritize across accounts to meet go-live dates • Identify scope changes, delays, dependencies, and at-risk projects, and escalate with recovery plans • Coordinate with Sales, Customer Success, Product, Engineering, and Support to resolve blockers • Maintain accurate project documentation and status in project management and customer success tools • Lead customer discovery and requirements-gathering sessions • Configure the Ecotrak platform for site hierarchies, asset types, preventive maintenance schedules, user roles, approval workflows, and business requirements • Manage data migration and validation, including asset lists, vendor records, and historical work order data • Coordinate integration setup and testing with customer systems • Coordinate user acceptance testing and go-live readiness • Build and deliver role-based training and documentation • Partner with Product to identify configuration gaps and recurring customer needs for future product improvements

🎯 Requirements

• 3+ years of experience in software implementation, technical consulting, customer onboarding, or project management, ideally in B2B SaaS • Ability to manage multiple customer projects simultaneously while balancing competing priorities and deadlines • Comfort configuring software directly • Strong stakeholder management skills • Clear, structured written and verbal communication skills • Comfort working with spreadsheets, CSV imports, basic data cleanup, and validation • Proactive, solutions-oriented approach to project challenges • Nice to have: experience implementing CMMS, IWMS, ERP, or similar facilities or operations software • Nice to have: background in facilities management, restaurant or retail operations, or other multi-site business environments • Familiarity with Asana, Monday.com, Smartsheet, Gainsight, Totango, or HubSpot • Experience supporting SSO implementations and API-based integrations • Familiarity with APIs, authentication concepts, integration workflows, and data mapping • Basic SQL knowledge is a plus • Must satisfy employment eligibility verification through E-Verify

🏖️ Benefits

• Competitive salary and performance-based incentives • Full benefits package: medical, dental, vision, life, and 401(k) with 4% match • Unlimited PTO and 12 paid holidays • Tuition reimbursement • Team-building events • Company swag • Collaborative, innovative team with opportunity to make a meaningful impact on the customer experience and help shape how Ecotrak implementations scale