Client Success Manager

🕒 July 10

🇺🇸 United States – Remote

💵 $40k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KENTECH

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

👥 HR Tech

🔐 Security

Compliance • HR Tech • Security

KENTECH is a revolutionary provider of investigative background check technology. By combining experience in both HIGH TECH HIGH TOUCH™ solutions, KENTECH helps clients navigate risk while satisfying compliance demands, and gain the competitive advantage derived from hiring superior human capital. They offer tailored screening solutions for various industries, utilizing the latest technology for employers, law enforcement, non-profits, colleges, and housing authorities. Their services include comprehensive background checks, drug testing, biometric fingerprint scanning, and more. KENTECH ensures compliance with laws such as the FCRA and provides integration with HR and property management platforms to streamline hiring processes.

📋 Description

• Serve as the primary point of contact for assigned client accounts, ensuring timely communication, strong relationship management, and effective resolution of client needs. • Build and maintain strong, long-term relationships with key client contacts, business executives, stakeholders, and decision-makers. • Act as a trusted advisor by understanding each client’s business needs, service expectations, contract requirements, and opportunities for expanded support. • Manage the full client lifecycle, including onboarding, training, activation, ongoing account support, renewals, and account growth. • Identify opportunities for upselling, cross-selling, expanded service usage, and additional solutions based on client needs, account history, usage trends, and business objectives. • Partner closely with sales, operations, marketing, and product teams to support client growth, improve the customer experience, and deliver solutions that align with client expectations. • Monitor account health, client satisfaction, service usage, communication trends, and potential risks to retention. • Develop and execute account management strategies that improve client engagement, increase service adoption, and support revenue growth. • Manage customer activations and ensure new clients are fully onboarded, trained, and able to go live as quickly and smoothly as possible. • Analyze customer data, service trends, and account activity to identify opportunities for improvement, process consistency, and proactive outreach. • Address escalated client concerns, high-severity requests, service issues, or urgent account needs with professionalism, urgency, and follow-through. • Support retention efforts by proactively identifying client concerns, resolving issues early, and maintaining regular client communication. • Assist in building, improving, and documenting Client Success SOPs, workflows, communication templates, and account management best practices. • Maintain accurate and timely account records in CRM systems, including client notes, follow-up tasks, opportunities, risks, and account activity. • Contribute to customer success team initiatives by sharing best practices, identifying process gaps, and supporting continuous improvement. • Represent KENTECH professionally in all client interactions while maintaining strict confidentiality and compliance with company security standards.

🎯 Requirements

• 3+ years of proven experience in customer success, account management, client relations, sales support, or a similar client-facing role. • Background check, investigations, screening, compliance, public sector, SaaS, or professional services experience strongly preferred. • Demonstrated experience managing client accounts, maintaining relationships, and supporting customer retention. • Proven ability to identify upsell, cross-sell, renewal, or account expansion opportunities. • Experience working with sales, operations, and leadership teams to support account growth and client satisfaction. • Experience building or improving Client Success SOPs, workflows, account management processes, or department structure. • Strong written and verbal communication skills with the ability to engage professionally with stakeholders at all levels. • Ability to manage multiple client accounts, competing priorities, deadlines, and follow-up responsibilities. • Comfortable handling escalations, difficult conversations, and urgent client requests with professionalism and sound judgment. • Proficient in CRM and marketing automation systems; hands-on experience with TazWorks and HubSpot preferred. • Strong attention to detail, organization, documentation, and follow-through. • Ability to work independently in a remote environment while remaining responsive, accountable, and collaborative.

🏖️ Benefits

• 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance