Accounts Receivable Analyst – Contract-to-Hire

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Elation Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Healthcare Insurance • Software as a Service (SaaS) • Artificial Intelligence

Elation Health is a company that provides a clinical-first electronic health record (EHR) platform designed for primary care practices. Their platform, which includes AI-powered features like Note Assist, aims to enhance patient care by streamlining clinical workflows and improving efficiency. Elation Health serves small to medium-sized practices, direct care providers, and enterprises, offering services such as medical billing software, telehealth, and patient engagement tools. With a focus on better patient-provider relationships and exceptional care, Elation Health supports over 32,000 clinicians in advancing their medical practices.

📋 Description

• Manage multiple case queues from both internal and external support tickets housed in Salesforce simultaneously, ensuring all new cases cleared within one business day. • Pull and merge weekly and monthly aging reports to identify past-due accounts and prioritize collections activity. • Conduct proactive customer outreach calls and emails to resolve past-due balances, negotiate payment plans, and clear escalated cases. • Track and report on collections analytics — aging trends and case resolution timelines — to identify risk and improve recovery performance. • Maintain detailed, accurate case notes and follow-up cadences across all open collections queues in various reporting warehouses (Slack / Salesforce / Notion / Google Sheets / etc.). • Triage and respond to internal and external billing and collections inquiries promptly and accurately. • Prepare and process manual invoices using related billing reports for accounts outside of standard automated billing flows. • Process and audit customer account billing changes. • Read and interpret contracts manually to identify all terms and conditions impacting billing and payment terms; manually apply contract terms to invoicing and billing setup. • Maintain accurate and up-to-date Enterprise contract information for invoicing. • Assist with contract accuracy, upkeep, and manual data entry into billing systems. • Manage relationships with Customer Support and Customer Success teams, including answering billing-related questions and providing documentation. • Collaborate with the Customer Success team to address billing changes, outstanding invoices, and refund requests. • Assist in month-end close processes and reconciliation activities.

🎯 Requirements

• 1–3 years in AR/collections, with at least 1+ years in a high volume, VC-backed SaaS environment. • Hands-on collections experience. • Familiarity with a range of technology tools, customer outreach calls, and case/queue management. • Experience with Salesforce in a recurring subscription and usage-based software billing instance is a must. • Comfortable owning a high volume of collections cases across multiple queues at once. • Skilled at managing tasks through various reports and tool sources (Slack / Salesforce / Google Sheets / Notion / etc.). • Strong process and detail orientation; strong analytical and quantitative skills, particularly around collections analytics and aging trends. • Proven ability to adjust to fluctuating processes and leverage technology. • Strong documentation skills. • Working knowledge of subscription billing software (e.g. Recurly), Salesforce CPQ, advanced Excel and Google Sheets skills. • Comfort with manual invoicing and contract review processes. • Working knowledge of AI tools to assist with simple, defined day-to-day responsibilities is a plus. • Ability to interpret contract language manually and translate it into accurate billing execution. • Self-starter with the ability to work autonomously in a fast-paced, fluid, and lean environment while managing a high caseload. • High-touch communication during collections calls while maintaining a positive Customer Success mindset.