Relationship Manager

November 22

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Element Fleet Management

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Transport

Element Fleet Management is a leading company in North America, Australia, and New Zealand, providing comprehensive fleet management services. They offer an end-to-end suite of solutions that cover the entire lifecycle of fleet operations, from planning and acquiring vehicles to optimizing fleets and maximizing investments. With 1. 5 million vehicles under management and 4,100 clients, Element Fleet Management delivers tailored solutions to meet the unique needs of various industries. They focus on reducing fleet costs and risks while improving productivity through data-driven decisions and innovative mobility solutions, such as electric vehicle management and fleet connectivity. Element is committed to sustainability and promoting diversity, equity, and inclusion.

1001 - 5000 employees

🚗 Transport

💰 $125M Post-IPO Equity on 2014-03

📋 Description

• Develop and maintain effective relationships within an existing customer portfolio to ensure, sustain, and grow existing revenue, win repeat business, and achieve growth targets by executing on proactive client renewals (RFPs), pricing optimization, and share of wallet opportunities • Be in continuous outreach and/or active discussions with existing clients in order to uncover requirements through Know Your Client strategies. Develop creative solutions to help meet customer needs, goals, and objectives. Articulate Element’s value proposition and suite of products and services, manage/overcome objections and address outstanding client escalations, questions, and concerns • Develop client strategies to achieve revenue growth and client retention in collaboration with Operational Teams • Maintain, nurture, and expand services offered to clients within assigned portfolio of existing clients • Consistently maintain operating discipline measured in SFDC (i.e. Coverage Metrics, Forecasting, Relationship Plans, Risk Assessments, Opportunity Creation, maintenance, client + pricing overviews, etc.) • Lead and collaborate with cross-functional teams to engage with the client to execute against Customer Engagement Plans (Strategic Consulting, Client Success, Ordering, etc.) to meet client objectives • Travel may be required for this role as there is an expectation of maintaining a high level of client contact and participation

🎯 Requirements

• BA/BS degree or equivalent • 5 years of experience in a strategic relationship management or related position • Experience working in Salesforce or other CRM • Must possess strong sensitivity to customer’s need and an ability to identify pain points and turn them into opportunities • Resourceful with the ability to navigate within a large organization to achieve client and corporate initiatives • A solid understanding of leasing, rates, terms, financing alternatives, billing, vehicle expense drivers, and the proven ability to service and sell to all levels within a client’s organization

🏖️ Benefits

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)