Technical Customer Support Specialist

🕒 July 13

🌐 United States, Australia, +3 more countries – Remote

🇺🇸 United States – Remote 🇦🇺 Australia – Remote 🇲🇽 Mexico – Remote 🇹🇼 Taiwan – Remote 🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Own enterprise support end-to-end by diagnosing complex issues, communicating clearly, and following through until resolution • Provide high-quality technical support in English • Become a deep expert in ElevenAgents and customer use of LLMs, telephony, and other AI integrations • Identify patterns across support tickets and surface product gaps to engineering and product teams • Build and maintain clear, accurate, up-to-date documentation • Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs

🎯 Requirements

• 2–3 years in technical customer support at a SaaS or high-growth tech company • B2B or enterprise experience • Familiarity with LLMs, AI agents, and/or telephony systems, such as Twilio, SIP, or WebSockets • Solid understanding of APIs and developer integrations • Comfortable reading and troubleshooting code, especially Python or JavaScript • Genuine interest in implementing and experimenting with AI solutions • Experience working autonomously in a fast-moving, international, remote team • Ability to provide high-quality technical support in English

🏖️ Benefits

• Annual discretionary professional development stipend • Annual discretionary stipend to meet up with colleagues • Annual company offsite • Monthly co-working stipend for those not near a main hub • Global team environment • Remote work arrangement