Returns & Claims Clerk

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🇨🇦 Canada – Remote

💵 $30k - $40k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🗣️🇫🇷 French Required

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Logo of Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection

1001 - 5000 employees

Founded 1906

HVAC • Plumbing • Fire Protection

Emco Corporation is a leading provider specializing in Plumbing, HVAC-R (Heating, Ventilation, Air Conditioning, and Refrigeration), Waterworks, Industrial, Irrigation, and Fire Protection solutions. With over 275 locations, Emco Corporation is dedicated to delivering exceptional service and products to homeowners and professionals alike. They offer a wide range of commercial HVAC systems tailored to specific needs, alongside a commitment to on-time delivery and excellent customer service.

📋 Description

• Investigate, document and resolve order discrepancies (e.g., missing, delayed, or damaged shipments and quantity discrepancies) • Process and follow up on transportation-related claims and credits • Act as the main liaison between warehouses, carriers, and internal departments to ensure timely and accurate deliveries • Communicate effectively with partners, clients, and internal teams by phone and email in English and French (an asset) • Maintain accurate claims records and prepare related reports as needed • Support continuous improvement initiatives to optimize operations

🎯 Requirements

• Grade 12 diploma or equivalent; College and/or University degree an asset • 1–3 years of experience in accounting, supply chain, logistics or data entry • Proficient in Microsoft Office Suite; ERP experience preferred (Infor M3 is an asset) • Fluent in English (oral and written). An asset if speak or can write in French • Comfortable managing large datasets with a high degree of accuracy • Strong communication skills and ability to work cross-functionally • Organized, self-motivated, and able to manage multiple priorities effectively

🏖️ Benefits

• Great mentors and on-the-job training • Growth potential with competitive salary, benefits, and profit sharing • A career with a solid, stable company with strong core values • Participation in our pension plan with employer contributions • Work-life balance and flex time

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