Solutions Consultant

October 23

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Emplifi

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SaaS • Marketing • B2B

Emplifi is a leading provider of a unified and scalable social media management platform trusted by over 20,000 global brands. It offers solutions for social marketing, commerce, customer care, and service management, helping brands streamline operations and enhance customer engagement. Recognized as a market innovator, Emplifi empowers businesses across various industries, including consumer goods, retail, eCommerce, media, travel, hospitality, and sports, to connect with customers, increase revenue, and foster loyalty. Their platform leverages AI to provide strategic insights and facilitate seamless digital customer experiences.

501 - 1000 employees

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2022-03

📋 Description

• Be a technical thought leader by sharing your broad technical knowledge of the Emplifi platform, our competition, and the industry with Emplifi accounts - increasing the demand for our modern engagement platform. • Utilise your broad industry technical knowledge, Emplifi solutions expertise (including the latest innovations and solutions), and your accounts' technology environments to develop strategic roadmaps to help your accounts get to their desired future state. • Assisting AEs & CSMs with presales support delivering compelling demos, gathering requirements to construct the solution proposal, assisting during trial or POC and orchestrating RFPs. • Build strong relationships with technical decision makers and become a trusted technology advisor for CX transformation. • Demonstrate change management leadership skills and project management skills by assisting customers with new process and workflow changes as they move towards the desired future state. • Drive long-term growth by focusing on sustainable usage of Emplifi solutions that align to accounts objectives and business value. • Provide technical consultancy (product/solution) to the regional sales team working with Account Executives and Customer Success Managers in acquiring new business and expanding current client portfolios within assigned territories. • Target and develop relationships with key prospects’ technical decision makers within assigned territories and better understanding of prospects' pain points and how Emplifi solutions can address their challenges. • Partner with Customer Success team to ensure adoption of Emplifi solution meets customer expectations. Drive sustainable results by focusing on activation and adoption of products that achieve stickiness.

🎯 Requirements

• 5+ years of social media, digital marketing or CX solution design/consulting operating within web technologies, SaaS, online media or innovative online product environment • 5+ years of client-facing experience engaging with different types of stakeholders, from C-Level to Practitioners • Effective time and project management skills • Fluent English language skills are required, additional language skills a benefit • Ability to work well independently or in a team environment • Superior communication and presentation skills • A methodical and meticulous approach to preparation and execution

🏖️ Benefits

• International, fast paced and growing environment • Chance to work with the world’s biggest brands at the CX tech leader • Agile and open-minded culture, with high levels of trust and flexibility • Opportunity for professional growth and development • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas • Benefits package including Medical, Dental, Vision & Life Coverage Options • Flexible Working Hours • Unlimited PTO • 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well • 12 paid Holidays • 2 Paid Community Service Days • Company paid STD and LTD • 401K • Educational Reimbursement Opportunities • Referral Bonus Program • Access to an Employee Assistance Program (EAP) • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy • There’s more as well! Speak with us to find out all the details!