HR Support Consultant

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November 12

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Employment Hero

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SaaS • HR Tech • Recruitment

Employment Hero is an all-in-one HR, payroll, and recruitment platform designed to streamline workforce management for businesses across various markets including Australia, New Zealand, the United Kingdom, Singapore, and Malaysia. The platform offers a suite of AI-powered tools to simplify hiring, onboarding, employee engagement, payroll management, and compliance, helping businesses increase efficiency and reduce manual errors. Employment Hero also features 'Swag', an employment superapp that combines work, career opportunities, flexible pay, and benefits management for employees. Recognized as an innovative solution for both SMEs and large corporations, Employment Hero integrates with various platforms and provides real-time support to optimize human resource processes.

501 - 1000 employees

Founded 2014

☁️ SaaS

👥 HR Tech

🎯 Recruiter

💰 Series F on 2022-02

📋 Description

• Supporting customers post go-live by resolving HR-related queries with care, speed, and accuracy • Driving confident HR platform adoption and usage by offering proactive guidance and compliance expertise • Contributing to ongoing product and process improvements using customer feedback and insights • Reducing HR support escalations by providing effective first-touch resolutions and knowledge-sharing • You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration • You will respond to HR related queries from internal support team members and external clients via email, phone and the Employment Hero platform • Take on client and team HR escalations for our customers • Assist with requirements gathering to run post mortem's and run internal support team workshops • Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery • You will work closely with your team of Support Consultants and lead the HR platform adoption to meet each client's specific requests • You will help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Consultants • You will be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness.

🎯 Requirements

• A background in HR or related field is important • Experience working in SaaS and customer support is preferred • Previous experience in setting up, implementing or administering HRIS/HCM systems • A confident and engaging communicator who is comfortable building relationships with a variety of people • Well-organized approach to your work. You can juggle multiple priorities and deadlines • An attitude that always puts your customer's needs first • The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems • Strong and polished verbal and written communication skills • High level of emotional intelligence and maturity

🏖️ Benefits

• You will work remotely, with the flexibility to own your time and impact • You will access cutting-edge tools to amplify your work, knowledge and outputs • You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life • You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies • You’ll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities