Engineous Group, Inc.
Engineous Group Inc. is a premier MEP (Mechanical, Electrical, and Plumbing) engineering and design firm headquartered in Pasadena, California. With over 35 years of experience, we specialize in delivering sustainable, cost-effective, and innovative engineering solutions across various sectors, including healthcare, hospitality, retail, and government projects.
11 - 50 employees
Customer Service Representative
Job not on LinkedIn
November 5
Engineous Group, Inc.
Engineous Group Inc. is a premier MEP (Mechanical, Electrical, and Plumbing) engineering and design firm headquartered in Pasadena, California. With over 35 years of experience, we specialize in delivering sustainable, cost-effective, and innovative engineering solutions across various sectors, including healthcare, hospitality, retail, and government projects.
11 - 50 employees
📋 Description
• Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers
🎯 Requirements
• Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree
Apply NowSimilar Jobs
November 5
Customer Service Specialist providing excellent customer service from a home office for clients. Ensuring a professional work environment and collaboration with team members for training.
November 5
Customer Service Specialist providing excellent customer service remotely for XACT. Engaging clients from a secure home office with dedicated tools and communication.
November 5
Customer Service Specialist providing excellent support from home at XACT. Involves assisting clients with inquiries and issues remotely.
November 5
Customer Service Specialist providing excellent service to clients/customers from a home office. Must meet specific technical and home office requirements for remote work.
November 5
Remote Customer Service Specialist providing exceptional service. Handling client inquiries and resolving issues from a secured home office environment.