Director, Client Delivery

🕒 May 14

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Ensemble Health Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Private Equity Round on 2022-03

Consulting • Insurance • Logistics

Ensemble Health Partners is a leading provider of revenue cycle management (RCM) services for healthcare organizations. They offer an end-to-end RCM solution that helps hospitals, health systems, and affiliated physician groups optimize their revenue cycles, reduce denials and underpayments, and enhance patient experiences using a combination of expert management and advanced technology. Ensemble Health Partners leverages certified operators and AI to deliver consistent results, improve collections, and support future growth for healthcare providers. They are recognized for their robust client partnerships and commitment to delivering reliable revenue lift and cost savings for their clients.

📋 Description

• responsible for day-to-day client operations and planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities • form and nurture relationships with clients • influence and direct operations, and ensure results are consistently delivered • communicate organizational values and positive leadership to all associates • monitor bad debt and process improvements in key areas • identify gaps in client support or performance and propose solutions to drive improvement • participate and lead program-level meetings with stakeholders • act as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements • facilitate monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs

🎯 Requirements

• Bachelor's Degree or equivalent experience • Minimum 3 - 5 years experience leading healthcare revenue cycle in complex, client‑facing environments • Proven ability to build relationships and organization alignment, influence decisions, engage on-site operational teams and drive results • Minimum 3 - 5 years of people leadership experience • Proven ability to lead and influence multi‑level teams in onsite and matrixed environments • Executive‑level communication skills with the ability to present complex information clearly • Experience partnering directly with client executives and Boards • Ability to lead initiatives with minimal oversight • Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements • Ability to travel at least 75% of the time

🏖️ Benefits

• healthcare • time off • retirement • well-being programs • professional development • quarterly and annual incentive programs for employees who excel