Digital Solutions Specialist

🕒 October 20

🌽 Illinois, Minnesota – Remote

🌽 Illinois – Remote ❄️ Minnesota – Remote

💵 $73k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Envista Holdings Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2023-08

Healthcare • Manufacturing • Healthcare Insurance

Envista Holdings Corporation is a global leader in dental care solutions, providing a wide range of products and technologies that support dental professionals in delivering high-quality patient care. With more than 30 trusted brands under its umbrella, Envista focuses on innovation and digital dentistry, offering specialized products and equipment for orthodontics, implants, endodontics, imaging, and infection prevention. The company is dedicated to empowering dental professionals through continual improvement and comprehensive educational programs, all aimed at enhancing patient outcomes and transforming the dental industry. Envista's commitment to diversity and inclusion, sustainability, and continuous improvement underpins its mission to support dental practitioners around the world.

📋 Description

• Partner with the commercial team to receive qualified customer handoffs after commitment to implement an Ormco product or solution • Conduct practice-readiness assessments covering workflows, technology, staffing, training needs, and implementation barriers • Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures • Establish implementation expectations with doctors and practice teams • Deliver field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio • Train orthodontists, general practitioners, clinical team members, treatment coordinators, and practice personnel on products, systems, and workflows • Translate complex product and technical information into practical, repeatable workflows • Provide virtual follow-up training and reinforcement • Support standardized implementation guides, training resources, checklists, and customer-facing tools • Guide initial product setup, workflow preparation, first use, initial case submissions, approvals, and early product utilization • Monitor milestones, address delays and barriers, and provide hands-on coaching • Confirm activation criteria and coordinate documented handoffs to Clinical Success, Customer Support, or the appropriate long-term owner • Serve as a regional subject-matter resource for digital orthodontic products and workflows • Provide first-line product and workflow guidance and coordinate escalation of technical, clinical, quality, or customer-service issues • Track customer issues and review/report complaints through established processes • Partner with Field Representatives, Sales, Clinical Education, Clinical Success, Customer Support, and Technical Support • Gather customer feedback and communicate product insights, enhancement opportunities, and emerging trends to internal stakeholders • Document implementation plans, activities, milestones, risks, outcomes, and handoffs in CRM or implementation-management systems • Manage field schedules, customer activity, travel, and assigned resources across an assigned geography • Prepare implementation, activity, expense, and status reports • Comply with company policies regarding customer interactions, product training, quality reporting, data privacy, travel, and expenses

🎯 Requirements

• Bachelor's degree or equivalent combination of education and relevant professional experience • Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field • Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment • Demonstrated ability to learn and communicate technical, product, and workflow information • Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously • Proficiency with Microsoft Office applications and CRM or customer-management systems • Willingness and ability to travel frequently throughout an assigned geography, including overnight travel • Preferred: Experience working in an orthodontic or dental practice • Preferred: Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies • Preferred: Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions • Preferred: Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience • Preferred: Experience delivering in-person product training and coaching in a clinical or practice setting • Preferred: Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry • Strong facilitation, presentation, coaching, and adult-learning skills • Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners • Ability to translate technical and clinical concepts into clear, practical workflows • Strong customer orientation and commitment to delivering a consistent implementation experience • Effective project-management and organizational skills, with the ability to manage multiple concurrent implementations • Strong problem-solving skills and the ability to identify workflow barriers and coordinate appropriate solutions • Ability to influence outcomes without direct authority • Strong written and verbal communication skills • Ability to work independently in a field-based environment while contributing to a coordinated regional and national team • Sound judgment in determining when an issue requires clinical, technical, quality, regulatory, or leadership escalation • Ability to use customer and implementation data to prioritize activity and improve outcomes

🏖️ Benefits

• Annual performance bonus • Medical benefits • Dental benefits • Vision benefits • 401K match

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