Account Manager

Job not on LinkedIn

November 6

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🦅 H1B Visa Sponsor

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Envoy Global

WebsiteLinkedInAll Job Openings

HR Tech • Compliance • SaaS

Envoy Global is a leading provider of immigration solutions, offering a comprehensive range of services to help organizations manage their global workforce. With over 20 years of immigration experience, Envoy Global combines expertise with a powerful, user-friendly platform to efficiently handle immigration processes. Their services include U. S. and global immigration support, ensuring compliance with government regulations and providing tools for enhanced employee experience. Envoy Global's platform assists companies in managing visas and tracking international workforce mobility, making the immigration process seamless and reducing stress for both employers and employees.

201 - 500 employees

Founded 1998

👥 HR Tech

📋 Compliance

☁️ SaaS

📋 Description

• Provide excellent client service to Envoy Global clients as well as internal teams. • Address client inquiries related to product features, bugs, billing, reporting, and other needs. • Act as the primary day-to-day contact for clients in the designated portfolio, following the Strategic Account Manager (SAM) instructions. • Resolve client escalations and notify relevant internal parties as needed. • Serve as a trusted partner to Envoy Global clients and internal teams. This position requires strong communication and attention to detail skills, in a fast-paced client service environment. • Assist with projects and tasks involving various Envoy teams (e.g., Operations Support, Onboarding/Offboarding, Sales, Marketing, Product Support, Finance, Immigration) to meet deliverable and quality standards. • Produce, analyze, and review client data, provide recommendations, and follow up as required. • Deliver training (webinars), answer platform questions, and guide clients to resources for continued education and engagement. Participate in client meetings, providing necessary information and follow-up. • Assist in preparing and delivering Account Business Reviews (ABR) • Understand and relay client concerns and needs to appropriate Envoy Global teams while documenting in Salesforce. • Maintain accurate account data and reports as necessary regarding client information

🎯 Requirements

• Excellent customer service skills and client first mentality • Strong time management, multi-tasking, and interpersonal skills • Excellent communication skills; both written and verbal • Values collaboration and teamwork but also can work independently • Strong communication and attention to detail within a fast-paced client service environment. • Accountable and proactive attitude • College degree preferred or relevant work experience • 2+ years of experience in account management, customer success, and/or client service roles • Intermediate level proficiency in MS Office Suite • Experience with utilizing online tools to manage and complete work (various Software Applications (Envoy App, Salesforce.com, PowerBi, Zendesk)