Core Engineer III

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🕒 June 9

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ePlus Technology Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

API • Artificial Intelligence • SaaS

ePlus Technology Solutions is a dynamic technology company based in Ho Chi Minh City, Vietnam, founded in 2015 by a group of passionate young Vietnamese entrepreneurs. The company specializes in providing international standard technology products and services, focusing on software solutions and online communications. ePlus aims to enhance modern lifestyles and demonstrates a commitment to leading changes in internet usage trends.

📋 Description

• Deliver high-quality network and systems support within a Managed Services Center. • Provide full lifecycle systems support for clients, including design, implementation, troubleshooting, diagnosis, and resolution of complex issues. • Own issues end-to-end until successful resolution is achieved. • Maintain advanced, up-to-date technical expertise in networking technologies. • Communicate clearly and professionally with clients and internal stakeholders. • Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system. • Demonstrate strong attention to detail and ownership in all tasks. • Collaborate effectively in a team environment while also working independently with minimal supervision. • Participate in on-call rotation. • Lead and manage assigned technical projects. • Multi-task effectively while prioritizing workload in a dynamic setting. • Maintain a customer-focused, results-driven attitude at all times. • Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team. • Perform other duties as assigned.

🎯 Requirements

• Active Cisco CCNP Service Provider certification required • 5+ years of experience in a service provider network role, with strong knowledge of optics • Solid expertise with Juniper platforms in service provider environments • Hands-on proficiency with NCS (Cisco, Juniper, and similar) platforms • Proven track record of successfully troubleshooting complex network issues • Strong working knowledge of VRF technology • In-depth understanding of routing protocols: IS-IS, BGP, OSPF, and MPLS • Familiarity with SD-WAN, cloud networking, and network security concepts • Experience working with Cisco ASR routers • Background using IT service management tools (ServiceNow preferred) • Proficient in Microsoft 365 tools (Outlook, Word, Excel)

🏖️ Benefits

• Health insurance • 401(k) eligibility • Employee stock purchase program • Various paid time off benefits, such as vacation, sick time, and personal leave