Sales Support Representative

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🕒 July 10

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ePlus Technology Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

API • Artificial Intelligence • SaaS

ePlus Technology Solutions is a dynamic technology company based in Ho Chi Minh City, Vietnam, founded in 2015 by a group of passionate young Vietnamese entrepreneurs. The company specializes in providing international standard technology products and services, focusing on software solutions and online communications. ePlus aims to enhance modern lifestyles and demonstrates a commitment to leading changes in internet usage trends.

📋 Description

• Generating new business while managing and growing the activity of existing customers • Managing the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team • Accurately placing orders into the system from customer-issued PO’s • Following-up on orders to ensure their successful delivery within customer expectations • Leading open order management, ensuring that open orders are delivered to the customer expediently and accurately • Confirming that all invoicing activity is taking place in a timely and accurate manner • Taking a proactive role with problem resolution at the customer and supplier levels • Learning about the programs available at major vendor suppliers to source products • Assisting customers with Returns issues, order inquiries, and any other requests for information • Developing successful relationships with sales, vendors, and internal departments • Assisting with quoting and offering add-on opportunities to customers • Using proper decorum in all communications with customers • Completing projects and additional responsibilities as needed or assigned

🎯 Requirements

• Bachelor’s degree preferred • 1+ years of sales or customer service experience • Knowledge of computers/networking and the IT industry as a whole • Excellent communication/phone skills is a must • Ability to prioritize and multi task is a must • Must be a team player with a positive attitude • Knowledge of Microsoft office suite of products is a must.

🏖️ Benefits

• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave).