Customer Success Manager – Insurance Indirect

🔥 1 hour ago

🐊 Florida, Illinois, +2 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $133.8k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Equifax

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

🔒 Cybersecurity

💰 $1M Post-IPO Equity on 2009-09

Finance • Fintech • Cybersecurity

Equifax is a global data, analytics, and technology company that plays a crucial role in the economy by providing risk modeling, credit reporting, identity protection, and other services to financial institutions, employers, and government entities. With a headquarters in Atlanta and nearly 15,000 employees worldwide, Equifax operates in 24 countries and leverages a unique combination of differentiated data, analytics, cloud technology, and artificial intelligence to empower critical decision-making for its clients.

📋 Description

• Drive adoption, usage, net retention, and renewals by optimizing customer experience for complex Insurance partnerships across lines of business • Act as the connecting thread for internal teams with partners across the partner and end customer journey • Drive partner advocacy in resolving issues from new or expanded business acquisition through adoption, usage, and value realization • Serve as a trusted adviser and advocate for partners • Create collaboration plans and success plans with each partner • Monitor and maintain partnership health • Educate partners on the business value of Equifax solutions • Coordinate marketing efforts for partner go-to-market campaigns involving Equifax or co-developed solutions • Aid partners in usage and value realization of solutions • Partner with Relationship Managers in preparing and conducting quarterly business reviews • Drive partner advocacy within Equifax • Use end-customer and partner feedback to inform product roadmaps • Coordinate internal COE teams for the benefit of partners • Provide partners transparency on issue and request status • Assist with resolution of partner and end-customer support issues

🎯 Requirements

• 7–10 years of customer-facing experience in management consulting, customer success, or account management • Experience ideally in the insurance or credit industry • Bachelor's degree in a related discipline or equivalent experience • Experience promoting value through the customer experience • Experience working with complex, multi-divisional, multi-geographical customers • Experience working with cross-functional teams • Knowledge of customer success processes • Strong understanding of market segments and market data trends, ideally in the Insurance industry • Ability to create structure in ambiguous situations and design effective processes • Ability to creatively solve problems • Bias for action • Exceptional ability to communicate and foster positive business relationships • Ability to establish milestones and keep team members on task • Strong project management skills • Self-driven and proactive • Master's or advanced degree preferred • Insurance experience strongly preferred

🏖️ Benefits

• Annual incentive compensation program at approximately 15% • Comprehensive compensation and healthcare packages • 401k matching • Paid time off • Organizational growth potential through online learning platform with guided career tracks • Career advancement and learning and development • Inclusive and diverse work environment • Employee engagement and recognition