Customer Success Manager

🔥 8 hours ago

🗻 New Hampshire, New Jersey, +2 more states – Remote

🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $120k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention • Build trusted advisor relationships with customers and establish strategic partnerships • Collaborate with customers to define goals, set key performance indicators, and track progress • Develop a deep understanding of the Noggin enterprise software platform to help clients drive additional value • Use CRM tools such as Salesforce and HubSpot and Customer Success platforms such as Gainsight and ChurnZero to monitor and manage customer engagement • Engage with customers post-sale to ensure user adoption and achievement of critical goals • Drive customer satisfaction, retention, engagement, loyalty, and long-term success

🎯 Requirements

• Bachelor’s degree with 4+ years of experience in customer advocacy, sales, engineering, and/or project management • 4+ years of experience in customer advocacy, sales, engineering, or project management • 3+ years of experience with CRM software • Proficiency in CRM software and Customer Success platforms • Experience with B2B SaaS platforms • Ability to obtain necessary background clearance as required by customers • Strong communication and relationship-building skills with a customer-focused mindset • Candidate must be located on the East Coast • Legal authorization to work in the U.S. indefinitely is required • Employer work permit sponsorship is not available

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Travel under 10% • No relocation required