Customer Success Manager

🔥 9 hours ago

🌽 Illinois, New Jersey, +5 more states – Remote

🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WorkWave

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

WorkWave is a leading provider of field service management software designed to enhance the efficiency of businesses across a wide range of industries. Their software solutions streamline operations, optimize workflows, and improve customer experiences. WorkWave's products encompass CRM & ERP software, field operations management, routing and scheduling, billing and payments, along with fintech and marketing solutions. With tools tailored for industries such as pest control, cleaning, HVAC, lawn care, and delivery, WorkWave aims to support businesses in increasing operational efficiency and customer satisfaction through technology-driven solutions.

📋 Description

• Serve as the principal point of contact for WorkWave's enterprise customers and drive communication and alignment on strategic initiatives • Coordinate and lead large-scale, complex projects across assigned accounts • Manage the complete portfolio of services and purchases within the customer base • Lead, manage, or influence internal WorkWave and customer resources to achieve successful outcomes and timely task completion • Identify strategic opportunities to improve customer relationships and journeys • Act as the escalation point for critical customer issues • Monitor, address, and report on churn risks and mitigation strategies • Lead regular Executive Business Reviews with assigned accounts and senior customer leadership • Collaborate with Sales on growth, upsell opportunities, and revenue goals • Coach and assist junior team members • Collaborate with peers, management, and senior leadership on issues, escalations, and strategic alignment • Travel to customer meetings, trade shows, or networking events up to 10%

🎯 Requirements

• Prior experience in the SaaS, Tech, or Software space is required • Extensive experience with SaaS and project methodologies • Proven track record managing and delivering a portfolio of complex projects within a customer base • Strong understanding of customer service and extensive experience developing and managing complex customer relationships • Prior experience working directly with enterprise-level accounts • Exceptional presentation and communication skills, adapting to technical teams and customer executives • Strong complex problem-solving, change management, and conflict resolution abilities • Ability to make key decisions with limited daily supervision • Broad perspective on customer success and its impact on revenue, retention, and business growth • Experience in Pest, Lawn & Landscape, Cleaning, or Security industries is a plus • Project Management (PMP) or related certifications are a plus • ITIL certifications are a plus

🏖️ Benefits

• Remote work flexibility and remote-first global work community • Flexible option to collaborate in the office or work virtually • Health and dental insurance • 401k with company match • Flexible Time Off policy or generous PTO plan (role dependent) • Paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Employee Assistance Program through TotalCare, including free 24/7/365 counseling, financial counseling, legal guidance, and adoption assistance services • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community • Extensive video libraries for soft-skill and role-specific training available 24/7 • Live trainings throughout the year • Bonus eligible