Harris Computer
10,000+ employees
Founded 1976
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
Client Success Executive
🕒 August 4
🌽 Illinois, North Carolina, +1 more states – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
👻 Ghost score 11%
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Harris Computer
10,000+ employees
Founded 1976
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
📋 Description
• Serve as the client's primary advocate within Altera and as a trusted advisor • Develop and nurture C-suite relationships • Facilitate strategic planning for complex current and future projects, aligning Altera solutions with client strategic priorities • Develop and maintain a deep understanding of how Altera services can best meet client requirements • Identify and communicate how Altera can drive more value to clients • Promote client participation and drive ongoing improvement related to Net Promoter Score (NPS) • Serve as the primary executive escalation point • Explore and identify additional revenue opportunities with clients • Monitor and support Accounts Receivable efforts with finance teams • Represent Altera leadership in client touchpoints, tradeshows, and conferences • Review client financial and business objectives, devise actionable strategies, and track KPIs • Conduct strategic operational reviews and lead escalated support and service initiatives
🎯 Requirements
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