Customer Success Manager

🕒 July 23

🏰 Missouri, Texas – Remote

🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Equifax

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

🔒 Cybersecurity

💰 $1M Post-IPO Equity on 2009-09

Finance • Fintech • Cybersecurity

Equifax is a global data, analytics, and technology company that plays a crucial role in the economy by providing risk modeling, credit reporting, identity protection, and other services to financial institutions, employers, and government entities. With a headquarters in Atlanta and nearly 15,000 employees worldwide, Equifax operates in 24 countries and leverages a unique combination of differentiated data, analytics, cloud technology, and artificial intelligence to empower critical decision-making for its clients.

📋 Description

• Manage a book of business and identify strategies for growth and retention for the key clients within the book • Engage with customer leadership to ensure client satisfaction and create strategies for employee engagement • Manage client renewal negotiations and contract extension processes • Conduct frequent client and distribution partner status calls to monitor program progress, identify issues and engage Equifax & partner teams to resolve & identify new opportunities • Work with account teams to provide feedback and help identify trends that can help with overall business growth

🎯 Requirements

• 5+ years in B2B enterprise account management • Understanding of sales, business strategy development, marketing strategies and end user engagement • Bachelor's degree in business, marketing or similar field required • Experience promoting value through the customer experience • Experience working with complex, multi-divisional, multi-geographical customers

🏖️ Benefits

• Comprehensive compensation and healthcare packages • 401k matching • Paid time off • Organizational growth potential through our online learning platform with guided career tracks