Customer Success Manager – Public Sector

🕒 July 23

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives • Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies • Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time • Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams • Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction • Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases • Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders

🎯 Requirements

• Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee) • Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention • Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives • Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines • Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them • Ability to manage a portfolio of customers of varying sizes in the public sector, balancing priorities across multiple stakeholders • Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language • Demonstrated project management, analytical, and problem-solving skills, with openness to learning and applying transferable skills in new situations

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support