Customer Success Manager, Enterprise

Job not on LinkedIn

🕒 July 23

🗽 New York – Remote

🗽 New York – Remote

💵 $119k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning • Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion • Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives • Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption • Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights • Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers • Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction

🎯 Requirements

• 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles • Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level • Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively • Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience • Proficiency with CRM and case management tools such as Salesforce and Jira • Technical proficiency related to internet technologies, networking, and email security products • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.

🏖️ Benefits

• Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. • This role may be eligible for bonus or incentive compensation. • Equity and a comprehensive benefits package.