Senior Client Success Manager

🕒 May 21

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $100k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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#paid

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏪 Marketplace

📱 Media

🛍️ eCommerce

Marketplace • Media • eCommerce

#paid is a marketplace platform that connects creators with brands for marketing collaborations. It enables creators to find brand deals and helps marketers hire creators for campaigns. The platform focuses on building successful partnerships through creative strategy, live reporting, and post-campaign insights. #paid also allows brands to repurpose creator content across various marketing channels.

📋 Description

• Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity • Daily tasks include: running program kick-off calls, finalizing program briefs, building creator rosters, contracting creators, scheduling content creation and posts, tracking performance, and leading post-campaign reviews • Build and maintain strong relationships across multiple client stakeholders and departments, acting as a strategic advisor to internal initiatives and broader marketing objectives • In partnership with sales leads you will identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients) • Own and drive client happiness through: fast response times to inquiries, maintaining professionalism in all interactions, and ownership of individual NPS scores • Understand and consult on internal client processes, pain points, and bottlenecks to align #paid's approach to their strategic priorities • Manage multiple programs simultaneously with periods of varying workload and complexity • Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements • Partner closely with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvement • Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions • Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities

🎯 Requirements

• You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts • You’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goals • You have experience in digital and creator marketing and a strong understanding of social media platforms • You create meaningful relationships and deeply understand client campaign goals and broader business objectives • You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs • You’re detail-oriented, organized, and thrive in managing multiple complex accounts at once • You’re data-driven, using insights to tell compelling stories and guide decisions • You’re a strong collaborator who shares learnings, best practices, and resources with your team • You have a growth mindset and consistently seek feedback for self-improvement • Experience working with enterprise-level clients in agency or creator tech is highly preferred

🏖️ Benefits

• Flexible vacation policy • Competitive vision, dental and health benefits • Team offsites and working hubs • Socials (yes, even remotely) • L&D budgets • RRSP/401K Matching Programs