Strategic Customer Success Manager

🕒 July 22

🇺🇸 United States – Remote

💵 $160k - $190k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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SentiLink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔐 Security

💳 Fintech

💸 Finance

💰 $70M Series B on 2021-08

Security • Fintech • Finance

SentiLink is a company that partners with leading financial institutions to tackle identity theft and fraud at the point of application. Their solutions incorporate expert analysis and machine learning models to identify and manage fraud effectively. SentiLink targets various types of fraud including synthetic, identity theft, and first-party fraud, and provides flexible integration options such as APIs to suit diverse customer needs. With a focus on data security and a customer-centric approach, SentiLink delivers real-time insights and solutions to financial institutions and fintech companies, enhancing their ability to approve legitimate customers while minimizing fraud.

📋 Description

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers • Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products • Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc. • Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals) • Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!) • Establish business goals with each client and establish a plan to achieve targets

🎯 Requirements

• 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space • Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering • Partner with Sales during pre and post sales • Experience with Salesforce and Salesloft, a plus • Self-motivated, detail-oriented, with a big appetite for making our partners successful • Willingness to travel up to 15% of the time to visit clients and for industry relevant conferences • Candidates must be legally authorized to work in the United States and must live in the United States

🏖️ Benefits

• Employer paid group health insurance for you and your dependents • 401(k) plan with employer match (or equivalent for non US-based roles) • Flexible paid time off • Regular company-wide in-person events • Home office stipend, and more!