Equifax
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
10,000+ employees
💰 $1M Post-IPO Equity on 2009-09
Customer Success Manager
Job not on LinkedIn
November 7
🗣️🇫🇷 French Required
Equifax
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
10,000+ employees
💰 $1M Post-IPO Equity on 2009-09
📋 Description
• Proactively drive adoption, usage, net retention, and renewals by optimizing the customer experience for complex accounts • Act as the connecting thread between internal teams and the customer across the customer journey • Drive customer advocacy by resolving customer issues from acquisition to adoption to use to value realization • Serve as a trusted advisor and advocate for clients • Create a customer success plan with each client • Monitor and maintain customer health • Educate clients on the business value of solutions • Help customers with solution usage and value realization • Partner with Account Executive(s) to prepare and conduct quarterly business reviews • Drive customer advocacy within Equifax • Use the voice of the customer to inform product roadmaps • Coordinate internal Centers of Excellence (COE) teams for the benefit of customers • Provide clients with transparency on the status of issues and requests • Assist with resolution of customer support issues
🎯 Requirements
• 5–7 years of experience in sales, management consulting, customer success, account management, business development, or another client-facing role • Bachelor’s degree in a related discipline or equivalent experience • Experience demonstrating and promoting value throughout the customer experience • Experience working with complex, multi-divisional, multi-geographical customers • Ability to create structure in ambiguous situations, design effective processes, and solve problems creatively • Experience collaborating with cross-functional teams • Exceptional communication skills and ability to foster positive business relationships • Strong project management skills
🏖️ Benefits
• Health insurance • Professional development opportunities • Flexible working hours
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