Customer Success Manager

🕒 August 10

🇨🇦 Canada – Remote

💵 $134.2k - $173.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Hire, onboard, and develop a high-performing team of CSMs and ICs covering Canada’s Commercial and Mid-Market segments • Manage individual performance and deliver team KPIs and organizational OKRs • Identify and implement process improvements, systems efficiency gains, and automation • Set expectations, goals, and KPIs including net revenue retention, adoption rates, health scores, business reviews, implementation completion, and risk management • Run structured 1:1s, pipeline reviews, and risk reviews; provide coaching and developmental feedback • Manage capacity and account assignments across a high-volume book • Own and improve Canada’s Digital Scale journey and digital customer-success plays • Ensure measurable customer value through onboarding, adoption, expansion, and renewal motions • Review Customer Success Plans, Business Reviews, and executive-ready materials • Oversee risk management and support high-stakes customer interactions • Translate company and customer-success strategy into operating models, cadences, plays, and standards • Standardize onboarding, business-review, risk, and escalation processes across Canada • Use customer-success platforms, CRM, product analytics, and digital engagement tools to monitor performance • Partner with Enablement, Sales, Renewals, Services, Support, Product, and Operations • Represent the scaled customer voice in internal forums and influence roadmap and policy decisions • Foster psychological safety, accountability, continuous improvement, inclusion, and teamwork • Communicate progress, risks, headcount, and territory health to senior leadership

🎯 Requirements

• 2+ years of experience managing a team • Experience implementing a scaled (low touch) onboarding or account management program • SaaS experience preferred • Strong work ethic, prioritization, and emotional intelligence • Experience with a customer success CRM such as Gainsight or Totango • Solutions-oriented with strong problem-solving skills • Comfort in a fast-paced, performance-based, and change-heavy environment • Strong bias for action and high standards • Bachelor’s degree from a 4-year institution • Legal right to work at Samsara and in the specified work location

🏖️ Benefits

• Above-market total compensation combining base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Equal opportunity and reasonable accommodations