Customer Success Manager

🕒 August 10

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Manage the Canada Scaled Customer Success team serving Commercial and Mid-Market customers • Hire, onboard, develop, and coach ICs and CSMs • Manage individual performance and deliver team KPIs and organizational OKRs • Identify and implement process improvements, systems-efficiency gains, and automation opportunities • Set expectations, goals, and KPIs including retention, adoption, health scores, business reviews, implementation completion, and risk management • Run 1:1s, pipeline reviews, and risk reviews; provide developmental feedback • Manage capacity and account assignments across a high-volume book of business • Own and improve Canada’s Digital Scale customer journey and digital plays • Ensure measurable customer value through onboarding, adoption, expansion, and renewal motions • Review Customer Success Plans, Business Reviews, and executive-ready materials • Oversee risk management and support high-stakes customer interactions • Translate company and Customer Success strategy into an operating model and standardize processes • Use customer success platforms, CRM, product analytics, and digital engagement tools to guide decisions • Partner with Enablement, Sales, Renewals, Services, Support, Product, and Operations • Represent the scaled customer voice in internal forums and influence roadmap and policy decisions • Foster psychological safety, accountability, continuous improvement, inclusion, teamwork, and customer focus • Communicate with senior leadership on progress, risks, headcount, and territory health

🎯 Requirements

• 2+ years of experience managing a team • Experience implementing a scaled (low touch) onboarding or account management program • SaaS experience preferred • Strong work ethic, prioritization, and emotional intelligence • Experience with a customer success CRM such as Gainsight or Totango • Solutions-oriented with strong problem-solving skills • Comfort in a fast-paced, performance-based, and change-heavy environment • Strong bias for action, ability to think big, and insistence on high standards • Bachelor’s degree from a 4-year institution • Legal right to work at Samsara and in the specified work location

🏖️ Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Offices open for employees who prefer to work in-person • Equal opportunity and reasonable accommodations throughout the recruiting process