Customer Success Manager

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Equifax

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

🔒 Cybersecurity

💰 $1M Post-IPO Equity on 2009-09

Finance • Fintech • Cybersecurity

Equifax is a global data, analytics, and technology company that plays a crucial role in the economy by providing risk modeling, credit reporting, identity protection, and other services to financial institutions, employers, and government entities. With a headquarters in Atlanta and nearly 15,000 employees worldwide, Equifax operates in 24 countries and leverages a unique combination of differentiated data, analytics, cloud technology, and artificial intelligence to empower critical decision-making for its clients.

📋 Description

• Optimize the customer experience lifecycle • Manage the post-sales implementation program • Collaborate with customers to ensure they realize the expected value from Equifax solutions • Drive adoption, usage, net retention, and renewals for complex accounts • Act as the connecting thread between internal teams and customers throughout the customer journey • Champion customer advocacy in resolving issues from acquisition through adoption, usage, and value realization • Serve as a trusted adviser and advocate for clients • Create a customer success plan with each client • Monitor and maintain customer health • Educate clients on the business value of solutions • Help customers use solutions and realize their value • Partner with Account Executives to prepare and conduct quarterly business reviews • Champion the customer voice within Equifax • Use the voice of the customer to inform product roadmaps • Coordinate internal Centre of Excellence teams for customers' benefit • Provide clients with transparency regarding issue and request status • Assist with resolving customer support issues

🎯 Requirements

• 5–7 years of experience in sales, management consulting, customer success, account management, business development, or another client-facing role • Bachelor's degree in a related discipline or equivalent experience • Experience demonstrating and promoting value throughout the customer experience • Experience working with complex, multi-divisional, and geographically dispersed customers • Ability to create structure in ambiguous situations, design effective processes, and solve problems creatively • Bias for action • Experience working with cross-functional teams • Exceptional communication skills and the ability to foster positive business relationships • Ability to establish milestones and keep all team members on track; strong project management skills • Self-motivated and proactive • Knowledge of customer success processes • Strong understanding of market segments and market data trends • Accountability, bravery, curiosity, collaboration, and ownership

🏖️ Benefits

• Remote work arrangement in Quebec or Ontario • Full-time schedule