Customer Care Representative

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EQ Bank | Equitable Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

EQ Bank | Equitable Bank is a Canadian financial institution that provides a wide range of banking products and services. They offer residential mortgage products, commercial lending, insurance lending, and reverse mortgages. In addition to lending, the bank provides savings and investment solutions such as high-interest savings accounts (HISAs) and Guaranteed Investment Certificates (GICs). Equitable Bank is a member of the Canada Deposit Insurance Corporation (CDIC), ensuring protection for customer deposits. The bank is committed to financial literacy and support for diverse communities in Canada.

📋 Description

• Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings • Field large volumes of inbound calls and chats while meeting EQ Bank’s response and resolution SLAs • Own the digital-onboarding experience, help customers onboard successfully, resolve issues, and communicate status to stakeholders • Resolve customer issues and queries at first contact and escalate issues according to EQ Bank’s complaints handling process • Communicate EQ Bank’s core values to build lasting customer relationships • Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies, and the Code of Conduct and Ethics • Identify, recommend, and participate in continuous-improvement opportunities related to customer experience and product delivery • Interact directly with customers, understand needs, troubleshoot issues, answer product and banking inquiries, resolve issues, and perform proactive account maintenance • Deliver a seamless customer experience across communication channels • Collaborate daily with Digital Operations, IT Operations, Global Security, and Marketing teams • Report to the Manager, Customer Contact Centre

🎯 Requirements

• 1-3 years of call center and/or customer service experience is required for the role (on phone preferred) • Post-secondary degree or certification in related field of study is desirable such as hospitality or finance • Previous banking experience is considered an asset • Strong ability to adapt to change • Demonstrated ability to own an issue and drive to resolution • Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral • Excellent verbal and written communication skills • Excellent problem-solving skills and ability to work in a fast paced environment • Experience working with a high degree of autonomy and self-direction • Ability to understand and use different software (CRM, Microsoft Office Suite) • All candidates considered for hire must successfully complete a criminal background check and credit check

🏖️ Benefits

• Competitive discretionary bonus • Market leading RRSP match program • Medical, dental, vision, life, and disability benefits • Employee Share Purchase Plan • Maternity/Parental top-up while you care for your little one • Generous vacation policy and personal days • Virtual events to connect with your fellow colleagues • Professional development and comprehensive Career Development program • Fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience