Inbound Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Sydney Call Centre

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

💼 Consulting

👥 B2C

☁️ SaaS

Consulting • B2C • SaaS

The Sydney Call Centre is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. Specializing in both B2B and B2C call center services, the company offers a range of solutions including lead generation, inbound customer care, and outbound sales. With a focus on utilizing advanced technology and digital platforms, The Sydney Call Centre aims to enhance the customer experience and drive growth for its clients.

📋 Description

• Answer inbound customer calls professionally and courteously • Assist with inquiries, complaints, and service-related issues • Provide accurate information about products, services, and policies • Document customer interactions and feedback in the system • Follow company procedures and escalate complex issues when necessary • Work from a home-based environment while using a computer and telephone headset

🎯 Requirements

• Must be 18 years or older • High school diploma or equivalent required • Previous customer service or call center experience preferred • Strong verbal communication and active listening skills • Ability to work independently in a remote setting • Reliable internet connection and a quiet workspace • Must complete a full application, including screening questions and a brief pre-employment test • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with a fingerprint • Must be willing to submit to drug screening; this does not apply in Canada

🏖️ Benefits

• Paid time off and paid holidays • Supplemental health coverage through Blue Cross for eligible full-time employees • Life insurance options • Accident and critical illness insurance • Internal promotion and advancement opportunities • Paid training • Team-oriented work environment • Casual dress code