Commercial Claims Litigation Manager

🕒 October 15

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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ERGO NEXT Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🛡️ Insurance

☁️ SaaS

🤝 B2B

Insurance • SaaS • B2B

ERGO NEXT Insurance is a digital-first small business insurance provider (formerly NEXT) that offers tailored, instant online coverage for over 1,300 professions. It provides a range of commercial insurance products — general liability, business owner’s policy (BOP), workers’ compensation, commercial property, commercial auto, professional liability/errors & omissions (E&O), tools & equipment, employment practices liability, product and liquor liability, and more. The company emphasizes quick online quotes and purchases, partnerships with agents and affiliates, U. S. -based advisors, and is backed by ERGO Group/Munich Re. It targets small businesses across industries such as construction, retail, food & beverage, beauty, personal care, professional services, education, entertainment, and many others. It markets itself with claims of instant access, competitive pricing, digital management (app and online portal), and strong customer ratings.

📋 Description

• Work with the Claims Leadership Team to develop and complete claim-by-claim settlement strategies • Manage and provide feedback to Claim Specialists on claim and audit results • Provide file direction and oversight to direct reports • Create data-supported procedural documents to improve expenses, cycle time, and service • Work across departments to investigate insurance claims and facilitate claims handling • Prepare and present accurate reports and letters on complex or highly detailed claims, including conclusions and recommendations • Determine when in-house or outside expert assistance is needed • Manage vendor relationships • Lead an experienced team of Claim Specialists in adhering to Best Practices, Compliance, Reserving Guidelines, and Litigation Guidelines

🎯 Requirements

• Commercial General Liability Claims Experience, specifically Construction Defect, Professional Liability, EPLI, etc. • Minimum of 5 to 10+ years of management experience • Litigation management experience • Vendor management skills • Outstanding attention to detail, organization, multi-tasking, problem-solving, interpersonal, and customer service skills • Excellent written and verbal communication skills • Ability to understand claims adjudication processes, claim law, and jurisdictional issues • Strong research and investigative abilities • Negotiation, conflict resolution, and persuasion abilities • Trustworthiness, integrity, and personal accountability • Adherence to standards of ethical behavior and professional conduct • Keen service orientation and ability to grasp and respond to sundry client needs • Achieved or working towards CPCU, PCLS/PCLA, SPPA, AIC2, or SCLA designations • Bachelor's degree required; advanced degree preferred

🏖️ Benefits

• Annual performance-based incentive program • Partially subsidized medical plan • Fully subsidized vision/dental options • Life insurance • Disability insurance • 401(k) • Flexible paid time off • Parental leave • Equal employment opportunities and inclusive workplace