Application Support Analyst

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October 10

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Escalent

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Data Analytics • Research • Consulting

Escalent is a top research, data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. Our seasoned market research consultants transform complex data into strategic consumer insights to empower businesses with actionable intelligence, utilizing expertise across various sectors to offer tailored solutions in customer experience, market assessment, and strategic growth.

1001 - 5000 employees

📋 Description

• Work as part of a centralized operations team and respond to continual and varied requests from other colleagues to support the work we do for our clients via a support queue. • Manage and prioritize multiple requests via a support queue. • Work with applications that bring an innovative new approach to market research and co-collaboration. • Conduct quality assurance testing on both mobile and web browsers for our Catalyst platform.

🎯 Requirements

• Bachelors degree or other relevant qualification and 2+ years of professional experience. • Familiarity with applications focused on bug tracking and repositories (e.g. Jira, Confluence). • Demonstrated success at prioritizing tasks, working independently, and handling detailed-oriented requests. • Strong computer skills and comfort with Excel and Word. • Comfortable and articulate in working directly with colleagues and teammates. • The ability to effectively communicate verbally or in written form.

🏖️ Benefits

• Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more. • Gain exposure to a rich variety of research techniques from knowledgeable professionals. • Enjoy a remote first/hybrid work environment with a flexible schedule. • Obtain insights into the needs and challenges of your clients to learn how the worlds leading brands use research. • Experience peace of mind working for a company with a commitment to conducting research ethically. • Build lasting relationships with fun colleagues in a culture that values each person.