Nurse Supervisor – Clinical Triage

Job not on LinkedIn

🕒 September 18

🌵 Arizona, Florida, +12 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Esri

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Esri is a leading geospatial software company that develops ArcGIS, a comprehensive platform for mapping, spatial analytics, and location intelligence. Its products enable organizations across industries to integrate, visualize, and analyze geographic data for decision-making, operations, and digital twins, delivered via on-premises deployments, cloud services, APIs, and developer tools. Esri primarily serves enterprises, government agencies, and other organizations with B2B SaaS and platform solutions.

📋 Description

• Provide operational and clinical leadership for an assigned team of remote Registered Nurses and Licensed Practical Nurses • Manage day-to-day team operations, staffing, schedule adherence, quality, productivity, coaching, performance management, employee development, training, and compliance • Directly supervise, coach, develop, and evaluate assigned RNs and LPNs • Conduct candidate interviews and provide recommendations for RN and LPN positions • Manage onboarding, orientation, initial training, and ongoing training • Assign and coordinate work, monitor performance, conduct one-on-one meetings, and provide documented coaching • Conduct performance evaluations and partner with leadership and Human Resources on improvement plans, corrective action, and employee relations • Oversee multi-state nurse triage services delivered by a fully remote clinical workforce • Ensure compliance with clinical decision-support tools, client protocols, scope-of-practice requirements, documentation standards, and triage protocols • Monitor clinical quality and patient-safety concerns, review escalated cases, and provide clinical guidance • Handle or coordinate escalated patient, caregiver, provider, and client concerns • Support quality audits, call reviews, coaching, remediation, incident review, and corrective action • Assist with triage calls and other clinical work when operationally necessary • Assess staffing needs, fill vacancies, and maintain adequate coverage • Monitor schedules, attendance, timekeeping, PTO activity, staffing exceptions, and operational metrics • Prepare staffing, performance, quality, utilization, and operational updates for leadership • Use ticketing, workforce-management, contact-center, communication, and reporting systems • Provide limited weekend supervisory coverage, extended-hours support, or additional coverage when required • Attend and lead client meetings and operational reviews, support implementations, and drive service changes • Collaborate with Operations, Workforce Management, Performance Development, Quality Assurance, Information Technology, Human Resources, Client Relations, and other departments • Ensure compliance with HIPAA, confidentiality, information-security requirements, client requirements, URAC-related standards, and applicable laws • Monitor employee licensure, credentials, training, and compliance documentation • Participate in audits, accreditation-readiness activities, policy reviews, process-improvement initiatives, and required training

🎯 Requirements

• Graduation from an accredited school of registered nursing is required • Active, unencumbered Registered Nurse license in the employee’s state of residence and/or an active multistate license under the Enhanced Nurse Licensure Compact (eNLC), as applicable • All licenses, certifications, and required credentials must remain current and in good standing throughout employment • Minimum of five years of professional nursing experience • Minimum of two years of demonstrated leadership, team lead, supervisory, or management experience • Experience supervising a remote or multi-state clinical workforce within a healthcare contact center, nurse triage program, or similar environment • Experience with nurse triage protocols, Electronic Health Records (EHR), call-monitoring tools, workforce-management systems, performance metrics, and quality review processes • Willingness and eligibility to obtain and maintain additional state licenses as required • Strong clinical judgment and knowledge of telephone triage, patient safety, scope of practice, clinical documentation, and escalation procedures • Ability to interpret performance data, identify trends, and implement action plans • Proficiency with Microsoft Office, Microsoft Teams, Electronic Health Records, contact-center platforms, workforce-management systems, and other business technology • Ability to work independently, exercise sound judgment, manage competing priorities, and remain calm in a fast-paced remote environment • Ability to maintain a private, secure, HIPAA-compliant home workspace with reliable broadband internet • Ability to remain seated and work at a computer for extended periods • Ability to communicate clearly by telephone and video and use a headset or earpiece

🏖️ Benefits

• Remote work arrangement • Company-provided equipment • Reasonable accommodations for qualified individuals with disabilities • Professional development, coaching, training, and employee development opportunities • Recognition and promotion opportunities • Participation in client meetings, operational reviews, and training • Secure HIPAA-compliant home workspace supported by company equipment

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