Customer Service Representative

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November 5

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ETC Building & Design, Inc.

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B2B • Real Estate

ETC Building & Design, Inc. is a San Diego–based construction and design firm specializing in seismic safety solutions and healthcare construction. With over 23 years of experience, the company provides design-build services, ground-up construction, tenant improvements, and seismic retrofitting (including NPC & SPC upgrades and seismic mitigation) for healthcare facilities. ETC emphasizes safety, compliance, and compassionate community engagement while serving hospitals and other healthcare organizations.

51 - 200 employees

Founded 2002

🤝 B2B

🏠 Real Estate

📋 Description

• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating / cooling systems, maintenance of home, etc. • Coordinate with the Construction Department staff and trade partner in the completion of walk-through repairs within five (5) days • Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days • Provide accurate and timely information to Customer Care Manager on progress and scopes of work • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service • Evaluate trade partner and product performance. Provide on-going information to Customer Care Manager as it relates to quality of workmanship and materials • Participate in emergency on call rotation service schedule • Work with Customer Care Manager on special projects as needed • Participate and attend department meetings • Keep accurate service request logs and documentation of all work performed • Perform all other duties as assigned

🎯 Requirements

• Minimum three (3) years in customer care, sales or related field experience required • High school diploma or GED preferred, but will accept equivalent work experience • Maintain regular attendance and punctuality relative to daily work schedule is required • Excellent communication skills, verbal and written • Basic skills in Microsoft Office • Strong organizational and interpersonal skills • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines • Follow directions from a supervisor • Understand and follow work rules and procedures • Accept constructive feedback • Team player