Head of Customer Success

Job not on LinkedIn

🕒 September 14

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EULER

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $600k Pre seed on 2023-02

SaaS • B2B • Artificial Intelligence

EULER is an AI-native Partner Revenue Management (PRM) platform that automates partner operations for partner teams. It centralizes partner onboarding, activation, communications, incentive and commission management, deal tracking and attribution, and reporting—turning fragmented partner data into actionable insights. Euler offers AI features such as a 24/7 AI Partner Account Manager and DealFlow AI for automated deal registration, integrates with CRMs and billing systems, and is designed to scale partner-sourced revenue while reducing manual work. The company’s site reports customers averaging 3–4x partner-sourced revenue growth and 4–9x partner portfolio growth over 12 months.

📋 Description

• Own the strategy and execution of EULER's post-sale customer experience • Own retention and expansion targets, including NRR and churn outcomes • Own customer adoption across breadth and depth of usage • Coach, enable, and actively support the Customer Success team • Step into strategic accounts to resolve issues and deepen relationships • Lead, develop, and grow the Customer Success team • Build and refine a scalable Customer Success playbook from onboarding through renewal and expansion • Define success plans, health-scoring frameworks, and account management standards • Partner with Sales, Product, and Engineering to represent the voice of the customer • Maintain customer health visibility and reporting in HubSpot or similar CRM tools • Identify customer risk and opportunity and present actionable solutions to leadership • Hire and onboard future Customer Success talent • Report to EULER's co-founders

🎯 Requirements

• Proven experience in B2B SaaS Customer Success leadership • People leadership experience • Track record of owning retention and expansion metrics and coaching a team to hit targets • Hands-on leadership style • Experience building or refining Customer Success processes in an early-stage or high-growth environment • Strong command of the full customer lifecycle: onboarding, adoption, renewal, and expansion • Consultative mindset and ability to uncover improvement areas and propose solutions • Highly autonomous and proactive • Strong proficiency in HubSpot, Salesforce, or similar CRM tools • Exceptional command of English, written and spoken • Experience with customer health-scoring or CS platforms such as Gainsight or Vitally (nice to have) • Familiarity with partner-led or channel-influenced customer success motions (nice to have)

🏖️ Benefits

• Work directly with the founders • Opportunity to build and lead EULER's Customer Success organization • Entrepreneurial, no-ego, full-ownership culture • Work at a profitable, fast-growing startup with real traction • Opportunity to shape long-term customer relationships and the Customer Success function