Field Application Specialist, Technical Support

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September 25

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Eurofins

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Science • Biotechnology • Healthcare Insurance

Eurofins is a global leader in testing and laboratory services. With approximately 62,000 employees and over 900 laboratories across 62 countries, the company provides a wide range of testing services across various industries. Eurofins offers services such as food and feed testing, consumer product testing, genomic services, clinical diagnostics, forensic services, environment testing, and pharmaceutical testing. The company is committed to scientific innovation and sustainability, and it plays a critical role in testing for health, safety, and environmental impacts worldwide.

10,000+ employees

Founded 1987

🔬 Science

🧬 Biotechnology

⚕️ Healthcare Insurance

💰 $30M Grant on 2021-10

📋 Description

• Provide on-field technical assistance and support to customers, including installation, training and maintenance of instruments • Conduct detailed customer training sessions on product use • Actively promote products and solutions at events, trade shows, and presentations • Perform on-field tests to verify implementation, identify issues, and ensure quality results • Collaborate with sales teams to execute strategic sales plans, qualify opportunities, and identify cross-selling possibilities • Build and maintain relationships with Key Accounts, KOLs, decision makers, and technical buyers • Track and communicate activities regarding complaints management, business travels, instrument management and FTE • Coordinate work with other departments and report to the Regional Sales Manager and Technical Support Team • Travel extensively within Asia (up to 30%)

🎯 Requirements

• Bachelor’s or Master’s degree in Scientific Disciplines (Molecular Biology, Biotechnology, Biology, Chemistry, CTF, or related fields) • Strong theoretical and practical knowledge of molecular techniques such as ELISA, Lateral Flow devices and PCR • Ability to effectively communicate product benefits, values, and technical information • Strong problem-solving, organizational, and execution skills with attention to detail • Capability to travel for up to one week at a time and up to 30% travel; arrange travel independently • Fluency in English and Mandarin • Proficiency in MS Office applications and CRM tools • Preferred: 2 to 3 years’ experience in a regional application support related role in the diagnostic testing business • Preferred: Experience in clinical, chemical, or life sciences laboratory context • Preferred: Previous exposure to sales, technical, or application support roles in an international setting • Personal characteristics: professionalism, structured and analytical thinking, pragmatism, modesty

🏖️ Benefits

• Support your development and opportunities to expand responsibilities • Commitment to diversity, equity and inclusion (Equal Opportunity Employer) • Sustainability initiatives aiming for carbon neutrality by 2025 • Career development and geographic mobility opportunities