IT Solutions Support Engineer – Mid-senior

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November 15

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Eurofins

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Science • Biotechnology • Healthcare Insurance

Eurofins is a global leader in testing and laboratory services. With approximately 62,000 employees and over 900 laboratories across 62 countries, the company provides a wide range of testing services across various industries. Eurofins offers services such as food and feed testing, consumer product testing, genomic services, clinical diagnostics, forensic services, environment testing, and pharmaceutical testing. The company is committed to scientific innovation and sustainability, and it plays a critical role in testing for health, safety, and environmental impacts worldwide.

10,000+ employees

Founded 1987

🔬 Science

🧬 Biotechnology

⚕️ Healthcare Insurance

💰 $30M Grant on 2021-10

📋 Description

• Provide functional level of support and troubleshooting of .Net based web applications • Collaborate with customers from European region • Log tickets based on end user requests • Perform initial investigations to identify issues • Coordinate with IT Operations and Development teams to resolve issues

🎯 Requirements

• Very good communication and interpersonal relation skills in an international environment • Ability to adapt and work with either technical or business people • Up to 2 years work experience in an Enterprise application support environment would be a plus • Exposure working in IIS hosted web application is preferred • Good understanding of Windows Server & MS SQL Server concepts is required • Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems • Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services • Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus • Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets. • Log tickets based on end user requests to resolve queries within SLA. • Perform initial investigations to identify origins of issues. • Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.

🏖️ Benefits

• Hybrid Work • Be available 1 weekend per month, as there will be a rotation schedule.