Director, Customer Delivery – Education

🕒 2 days ago

🇺🇸 United States – Remote

💵 $180k - $215k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 2%

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Eve

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

🤖 Artificial Intelligence

☁️ SaaS

💰 $103M Series B - Eve on 2025-09

Legal • Artificial Intelligence • SaaS

Eve is an AI-native legal software company that provides an AI operating system (EveOS) and suite of AI tools purpose-built for plaintiff law firms. Its platform automates and accelerates intake (24/7 multilingual intake and live signing), case evaluation, drafting (demand letters, complaints, discovery), medical chronologies, legal research, and litigation workflows through products like Eve Analyst, Eve Agents, Eve Auditor, Eve Research, and Atlas — a living data layer that auto-extracts and structures records. Eve emphasizes firm-wide intelligence and collaboration, integrates with existing case management systems or operates standalone, and markets itself as SOC 2 Type II certified and HIPAA-compliant. It's used by hundreds-to-thousands of plaintiff-focused firms to increase case capacity, speed up work, and improve settlements and firm performance.

📋 Description

• Lead and develop managers and teams responsible for implementation, customer education and integrations. • Set expectations, coach leaders and improve team performance. • Plan delivery capacity and coordinate projects across teams. • Clarify priorities, dependencies and tradeoffs to provide realistic plans and dependable communication. • Build repeatable implementation and migration processes covering scope, customer responsibilities, readiness checks, validation and acceptance. • Coordinate technical decisions with integration specialists, Product and Engineering. • Partner with Customer Success and Eve's Legal AI team on early adoption, customer outcomes and transition to ongoing account management. • Set the direction for customer education, including practical training, reusable resources and learning programs. • Resolve stalled engagements and recurring delivery problems. • Use customer feedback, delivery effort, delays and rework to improve customer experience and team operations. • Work alongside the customer escalations lead on broader customer recoveries. • Report to the VP of Customer Success.

🎯 Requirements

• Experience leading customer-facing implementation, professional services or delivery teams in enterprise software, including managing managers or functional leaders. • A record of guiding complex customer deployments and coordinating migrations, integrations and organizational change. • Strong judgment in capacity planning, project scope, delivery commitments and customer communication. • Enough technical understanding to work closely with specialists, recognize dependencies and explain choices clearly to customers and executives. • Experience building repeatable delivery methods and using measures such as time to launch, on-time delivery and rework to improve quality, customer readiness and team performance. • Practical experience using AI and automation to make delivery faster or more consistent without lowering quality for customers. • Experience with legal technology, case management systems or law firm operations (nice to have). • Experience building customer education programs or helping organizations adopt AI-enabled workflows (nice to have). • Experience scaling a delivery or professional services team at a growing software company (nice to have).

🏖️ Benefits

• Competitive Salary & Equity • 401(k) Program with Employer Matching • Health, Dental, Vision and Life Insurance • Short Term and Long Term Disability • Commuter Benefits (in office employees only) • Autonomous Work Environment • Workplace Setup Reimbursement • Telecomm Stipend • Flexible Time Off (FTO) + Holidays • Quarterly Team Gatherings • In office Perks (in office employees only)

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