Eve
Artificial Intelligence • Legal • Fintech
Eve is the first legal AI that assists throughout the entire case lifecycle, efficiently managing tasks from case intake to litigation. By leveraging cutting-edge artificial intelligence, Eve enables law firms to identify high-potential cases, draft legal documents seamlessly, and respond to discovery demands swiftly. With its capabilities, Eve allows attorneys to focus on strategy and relationships, ultimately driving significant growth and better outcomes for clients.
11 - 50 employees
🤖 Artificial Intelligence
💳 Fintech
Technical Support Specialist
August 3
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Eve
Artificial Intelligence • Legal • Fintech
Eve is the first legal AI that assists throughout the entire case lifecycle, efficiently managing tasks from case intake to litigation. By leveraging cutting-edge artificial intelligence, Eve enables law firms to identify high-potential cases, draft legal documents seamlessly, and respond to discovery demands swiftly. With its capabilities, Eve allows attorneys to focus on strategy and relationships, ultimately driving significant growth and better outcomes for clients.
11 - 50 employees
🤖 Artificial Intelligence
💳 Fintech
📋 Description
• Company Overview: • Eve is on a mission to revolutionize the legal tech industry by providing innovative AI-driven solutions that empower plaintiff attorneys to succeed. Our values of Excellence, Visionary Innovation, and Elevation guide everything we do—from how we work as a team to how we serve our clients and their clients. • Why Join Eve: • As a Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions. You'll manage critical support tickets, resolve bugs, and facilitate feature requests while maintaining our commitment to rapid response times and customer satisfaction.
🎯 Requirements
• Legal Tech Background: 2+ years of experience in legal technology support, with understanding of law firm operations and legal software ecosystems • Support Systems Expertise: Proficiency with ticketing systems (Zendesk, Freshdesk, ServiceNow), CRM platforms, and support workflow management tools • Technical Proficiency: Strong troubleshooting skills with SaaS platforms, APIs, and ability to explain technical concepts to legal professionals • SLA Management: Proven track record of meeting aggressive response time requirements and maintaining high customer satisfaction scores • Communication Skills: Exceptional written and verbal communication abilities, with experience presenting solutions to both technical and non-technical stakeholders
🏖️ Benefits
• 401(k) with Company Match • Comprehensive Health, Dental, and Vision Insurance • Unlimited PTO for work-life balance • Professional Development Opportunities • An inclusive, collaborative, and innovation-driven work environment
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🇺🇸 United States – Remote
💰 Venture Round on 2018-09
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required