Strategic Account Manager

August 20

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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EvenUp

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Legal • Artificial Intelligence • SaaS

EvenUp is a company that specializes in providing AI-driven solutions for personal injury law firms to enhance the efficiency and effectiveness of case handling and settlements. The company's Claims Intelligence Platform™ supports law firms by generating AI demand letters designed to capture every detail and maximize case value. Their suite of products, including MedChrons, Executive Analytics, Case Preparation, Negotiation Preparation, and Settlement Repository, leverages AI and data analytics to streamline legal processes, improve negotiation outcomes, and increase the likelihood of hitting policy limits. EvenUp is SOC2 and HIPAA certified, ensuring high standards of security and privacy for sensitive legal and medical data. The company aims to level the legal playing field by providing personal injury firms with tools that utilize proprietary data and expert insights to navigate complex cases with precision and speed.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Drive Growth & Retention: Prospect, develop, and close upsell and cross-sell opportunities and contract renewals. • Strategic Account Planning: Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes. • Own High-Value Accounts: Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance. • On-site Client Engagement: Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment. • Outcome-Focused Advocacy: Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals.

🎯 Requirements

• Experience: 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups • Account Expertise: Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope • Consultative Approach: Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes • Hands-On & Autonomous: Comfortable navigating ambiguity and taking ownership—without needing constant direction • Collaborative & Internal Influence: Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements • Weekly Local Travel: Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive

🏖️ Benefits

• Choice of medical, dental, and vision insurance plans for you and your family • Additional insurance coverage options for life, accident, or critical illness • Flexible paid time off, sick leave, short-term and long-term disability • 10 US observed holidays, and Canadian statutory holidays by province • A home office stipend • 401(k) for US-based employees and RRSP for Canada-based employees • Paid parental leave • A local in-person meet-up program • Hubs in San Francisco and Toronto