Manager, Account Management

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November 7

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Everbridge

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Security • Telecommunications • Enterprise

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

1001 - 5000 employees

Founded 2002

🔐 Security

📡 Telecommunications

🏢 Enterprise

📋 Description

• Lead and manage a team of Account Managers responsible for retaining and growing Everbridge’s customer base. • Support the department's strategy to ensure sustainable high performance. • Success in this role is measured by achieving 95+% retention rates and driving revenue growth within the account base. • Support key sales opportunities, help Account Managers demonstrate the value of Everbridge solutions, negotiate contracts, and close deals. • Conduct regular sessions to review pipeline/forecasts and provide necessary guidance to achieve growth and retention quotas. • Proactively communicate relevant information to senior leadership, provide accurate revenue forecasts, and identify risks and opportunities. • Consistently meet or exceed quota and non-quota-based performance objectives.

🎯 Requirements

• Bachelor’s Degree in Finance, Economics, Marketing, Business, Communications, or a related field preferred. • 3-5 years of proven success managing a SLED Sales or Account Management team in a SaaS environment, driving retention and growth, with 5-7 years of overall sales experience in SLED software sales. • Proven track record of training, mentoring, and hiring top Sales or Account Management professionals to meet quota and customer experience objectives. • Proven track record of working with State and Local Government and/or Higher Education accounts. Experience responding to and writing RFP responses. • Strong hunting, prospecting, relationship-building, and retention skills. • Experience implementing scalable outreach programs or campaigns. • Strong work ethic and proven ability to perform under pressure. • Fluency in English with excellent verbal and written interpersonal, presentation, and communication skills. • Demonstrated ability to identify and sell to multiple buyers within an organization. • Background in consultative/solution sales environments; proficiency in blueprinting, prospecting, and cold calling. • Ability to manage a high volume of opportunities. • Must be dedicated, motivated, and a self-starter. • Strong analytical, negotiation, and creative problem-solving skills. • Willingness to travel approximately 30-40%. • Proficiency in Salesforce and Gainsight and/or Totango. • Experience in sales of telecommunication services, business continuity planning, disaster recovery products, or related products is highly desirable. • Experience with Sandler Selling, SPIN Selling, or Solution Selling is a plus.

🏖️ Benefits

• healthcare • dental • parental planning • mental health benefits • disability income benefits • life and AD&D insurance • a 401(k) plan and match • paid time off • fitness reimbursements