Lead Product Manager

🔥 11 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 10%

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Lead product strategy, roadmap, and execution for ZyraTalk within the EverPro product portfolio • Define and drive the EverPro Voice product line and its integration with vertical SaaS products • Identify and prioritize integrations for customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion • Partner with engineering, design, AI/platform, customer success, sales, and business unit teams • Build understanding of home services SMB customers and apply voice automation to improve business outcomes • Translate customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics • Own product discovery, customer feedback loops, competitive analysis, and market insights • Drive adoption and commercialization, including packaging, positioning, enablement, and expansion opportunities • Establish KPIs and operating rhythms covering usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness • Lead the transition from founder-led product intuition to scalable product management • Create product vision and actionable roadmap for AI voice • Develop core capabilities including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration • Determine where voice should be embedded in existing workflows versus offered as standalone or cross-product functionality • Prioritize core enhancements, platform integrations, customer-specific needs, and shared capabilities • Collaborate on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion motions • Align voice capabilities with shared tooling, data access, observability, security, and reusable agent patterns • Develop market perspective on AI voice, competitive offerings, customer expectations, technical constraints, and opportunities

🎯 Requirements

• 6+ years of product management experience • Experience owning complex SaaS products or platform capabilities • Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools strongly preferred • Proven ability to lead product strategy and execution in a cross-functional environment • Strong customer discovery skills • Ability to translate qualitative and quantitative insights into product decisions • Experience working with engineering teams on technically complex products, integrations, APIs, data workflows, or platform capabilities • Ability to balance near-term customer and business needs with longer-term platform and product strategy • Strong analytical skills, including defining success metrics and evaluating adoption • Excellent communication skills to align executives and cross-functional stakeholders • Comfort operating in ambiguity • Strong commercial instincts and understanding of packaging, adoption, retention, and revenue growth • Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI is nice to have • Experience integrating acquired products into a broader product portfolio is nice to have • Experience serving SMB customers, especially in home services or similar verticals, is nice to have • Familiarity with AI agents, LLM-powered workflows, speech-to-text/text-to-speech systems, call analytics, or automation platforms is nice to have • Experience building products across multiple brands, business units, or vertical SaaS products is nice to have

🏖️ Benefits

• Equal opportunity employer • Authorized AI tools may be used to improve efficiency, quality, and innovation • AI use supported subject to confidentiality, data security, intellectual property, accuracy, and human review requirements

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