Customer Researcher, Payments

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $95k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Partner with Product, Design, Marketing, and senior leadership to ensure customer insight informs product strategy, growth initiatives, and execution across the Payments experience • Conduct research across the full payments user journey, from onboarding and activation through ongoing usage, trust, and retention • Serve as a subject-matter expert for customer research and provide clear, evidence-based recommendations • Scope, plan, design, and execute impactful research initiatives across departments • Use qualitative and quantitative methods, including behavioural data, surveys, funnels, and interviews, to understand payments adoption, friction, trust, and behaviour • Use research findings to influence payments strategy, roadmap prioritization, and growth initiatives • Craft and present audience-tailored research assets, including presentations, reports, and one-pagers • Foster collaborative relationships with product, marketing, design, sales, engineering, customer success and support, and senior leadership teams

🎯 Requirements

• 5+ years of professional research experience • Strong background in utilizing rigorous research methods to produce empirically credible findings • Adept at mixed-method research, preferably stemming from a background in SaaS businesses • Experience translating research insights into product, growth, or business decisions • Expertise analyzing product and survey data using statistical or analytical tools (e.g., R, Python, JASP) • Ability to own and independently drive research projects while involving stakeholders • Comfortable operating independently in initially ambiguous problem spaces • Ability to proactively define problems, research plans, and achieve stakeholder alignment • Ability to respectfully challenge assumptions and influence decisions with evidence • Proficiency in owning, managing and driving multiple, parallel research projects • High attention to detail, complex problem-solving, and contingency planning • Must be eligible to work without sponsorship

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Robust wellness benefits, including an annual wellness stipend • 3 weeks of vacation to start • A paid volunteer day of your choosing • 2 floating holidays to celebrate anything of significance to you • Employee Stock Purchase Program • Registered Retirement Savings Plan (RRSP) with 4% company match