Product Manager

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Establish a clear mobile product strategy and roadmap aligned to customer needs, business goals, and Service Fusion’s modernization priorities. • Improve mobile adoption, satisfaction, and reliability through measurable gains in usage, retention, workflow completion, performance, and customer feedback. • Launch and iterate on high-impact capabilities across offline workflows, job management, payments, estimates, invoices, customer records, photos, documents, signatures, training, and support access. • Strengthen Service Fusion’s mobile foundation by balancing near-term customer needs with long-term investments in scalability, reliability, and competitive differentiation. • Become an expert in the workflows of technicians, estimators, dispatchers, admins, and service business owners. • Lead discovery, usability testing, beta feedback analysis, and product analytics to identify the highest-value problems to solve. • Translate insights into simple, reliable mobile experiences that work in real-world field conditions, including low-connectivity environments. • Lead the product lifecycle from discovery through launch, measurement, and iteration. • Partner with design, engineering, QA, support, customer success, marketing, and sales enablement to deliver releases that are well-tested, well-supported, and adopted by customers. • Define clear requirements, success metrics, acceptance criteria, and launch plans while monitoring post-launch performance across adoption, retention, reliability, payments, support volume, and customer feedback. • Use AI tools to improve product discovery, customer feedback synthesis, research, documentation, requirements development, competitive analysis, and stakeholder communication. • Identify practical AI opportunities that help service professionals save time, reduce manual work, make better decisions, and complete field workflows more efficiently.

🎯 Requirements

• 5+ years in product management, ideally in B2B SaaS, mobile applications, or workflow-heavy software. • Experience owning customer-facing product areas and delivering measurable customer and business outcomes. • Strong ability to turn customer discovery, analytics, and business goals into clear product strategy and roadmap decisions. • Strong understanding of SaaS metrics, including adoption, retention, engagement, customer satisfaction, and product performance. • Proven ability to influence cross-functional teams across engineering, design, GTM, support, customer success, and leadership. • Excellent communicator who can engage both senior leaders and hands-on delivery teams. • Comfortable using AI tools to improve productivity, accelerate learning, synthesize information, and raise the quality of product work. • Curious about how AI can create meaningful value for customers, especially service professionals and field teams. • Strong analytical, problem-solving, and prioritization skills. • Nice to have: Experience with field service management, technician workflows, contractors, trades, construction, or service businesses. • Nice to have: Experience with offline-first mobile experiences, sync workflows, field productivity tools, or mobile performance improvements. • Nice to have: Experience with payments, invoicing, estimates, or FinTech. • Nice to have: Experience working across iOS and Android product experiences.

🏖️ Benefits

• Flexibility to work remote, hybrid, or in-office within your country of employment • Robust wellness benefits, including an annual wellness stipend • 3 weeks of vacation to start, a paid volunteer day, plus 2 floating holidays • Employee Stock Purchase Program • Registered Retirement Savings Plan (RRSP) with 4% company match