Software Engineering Operations Specialist

🕒 July 7

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💻 Full-stack Engineer

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• The Engineering Operations Analyst is responsible for implementing, maintaining, automating and continuously improving a unified Software Development Lifecycle (SDLC) across a portfolio of software applications. • This role combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them. • Work closely with Engineering, Product, and Quality teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems. • Look towards automating reporting and operations using AI. • Serve as the primary Jira and Confluence administrator, performing hands‑on configuration and maintenance. • Design and maintain issue types, fields, schemas, and screens, as well as workflows and transitions, and create and maintain Confluence documentation.

🎯 Requirements

• 7+ years in engineering operations, engineering management, program management, or similar roles • Deep, hands‑on Jira and Confluence administration experience • Demonstrated experience building and maintaining Jira workflows, automations, and reporting • Strong understanding of SDLC execution in real engineering environments • Experience working directly with engineers to solve process and tooling challenges • Ability to operate independently and make day‑to‑day configuration decisions • Strong written documentation and practical training skills

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program