Customer Service Associate

🔥 11 hours ago

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EverDriven

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📦 Logistics

🏥 Healthcare

💼 Consulting

Logistics • Healthcare • Consulting

EverDriven is the nation’s most trusted provider of innovative, safe student transportation and optimization solutions for school districts nationwide. The company partners with school districts to ensure safe and efficient transportation for students with unique needs, including those with special needs or experiencing homelessness. EverDriven is committed to the highest safety standards and provides a scalable, customizable transportation model to support equal access to education for all students.

📋 Description

• Answer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providers • Deliver exceptional customer service while resolving transportation-related questions and concerns • Coordinate transportation support and dispatch activities as needed • Accurately document customer interactions and service issues in company systems • De-escalate customer concerns and work toward timely resolution • Support customers during service disruptions, delays, and urgent transportation situations • Utilize mapping, routing, and transportation software to support daily operations • Collaborate with internal teams to ensure service commitments are met • Maintain confidentiality and handle sensitive information appropriately • Assist with special projects and cross-functional initiatives as assigned • Deliver positive customer experiences • Meet attendance and reliability expectations • Maintain accurate documentation and case management • Resolve customer issues efficiently and accurately • Adapt to changing priorities in a fast-paced environment • Contribute to team and department performance goals

🎯 Requirements

• High school diploma or equivalent • Minimum of one (1) year of customer service experience • Experience working in a remote environment • Strong verbal and written communication skills • Ability to navigate multiple computer systems and applications simultaneously • Strong problem-solving and conflict-resolution skills • Ability to remain calm, professional, and empathetic during stressful situations • Strong attention to detail and organizational skills • Ability to work independently while contributing to a collaborative team environment • Dedicated workspace free from distractions • Reliable high-speed internet connection • Comfortable communicating through phone, email, chat, and collaboration tools • Ability to sit or stand for extended periods while working on a computer • Ability to communicate effectively through phone, video, and written channels • Ability to perform the essential functions of the position with or without reasonable accommodation • Experience in a call center, dispatch, transportation, logistics, healthcare scheduling, or customer support environment is preferred • Experience using CRM, ticketing, or customer support platforms is preferred • Bilingual language skills are a plus

🏖️ Benefits

• Remote work arrangement • Dedicated workspace requirement/support for remote work • Reliable high-speed internet requirement/support for remote work • Equal opportunity employment • Reasonable accommodation for essential job functions