Loan Support Specialist

🕒 February 17

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software. • Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services. • Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines. • Responsible for loan level administrative tasks within the loan origination system. • Track tasks, activities and time spent within the ticketing system. • Provide customer service in person, on the phone and via ticketing system. • Collaborate among team members.

🎯 Requirements

• Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred. • Minimum 2 years’ experience as a Loan Processor or Loan Officer in the mortgage industry, preferred. • Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role, preferred. • Minimum 2 years’ experience providing direct support to employees or customers, preferred. • Experience utilizing a ticketing system to handle Loan Support questions, preferred. • Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements. • Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination. • Excellent customer service skills. • Proficient in Microsoft Word, Excel, Outlook.

🏖️ Benefits

• medical • dental • vision • 401K • short-term disability • employee assistance program • wellness program