Online Learning Support Specialist

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🕒 February 12

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Lone Star Lawyers

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1990

⚖️ Legal

🤝 B2B

👥 B2C

Legal • B2B • B2C

Lone Star Lawyers is a Texas-based law firm led by Senior Lead Counsel Howard M. Kahn with over 24 years of experience. The firm focuses on commercial litigation, appeals, and estate planning (wills and trusts), and handles complex matters including jury and bench trials, arbitrations, and receiverships across multiple state and federal jurisdictions. Lone Star Lawyers presents boutique, client-focused service while managing high-stakes, multi-jurisdictional legal matters and also provides trustee and estate-administration services.

📋 Description

• Provide assistance to users regarding online learning systems and platforms • Support course access, navigation, and technical troubleshooting • Respond promptly to inquiries via chat, email, or support tickets • Monitor learning activities and report technical issues when necessary • Maintain accurate records of user interactions and support requests • Guide users on platform features and best practices • Collaborate with internal teams to resolve complex issues • Ensure compliance with company policies and data privacy standards

🎯 Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) • Experience in customer support, education support, or technical assistance is a plus • Strong written and verbal communication skills • Basic computer proficiency and troubleshooting skills • Ability to work independently in a remote environment • Strong attention to detail and problem-solving abilities • Reliable internet connection and secure workspace

🏖️ Benefits

• Fully remote position (United States) • Competitive compensation • Flexible work schedule • Paid training and onboarding • Opportunities for career growth and advancement • Supportive and collaborative work environment • Work-life balance