PaxeraHealth
51 - 200 employees
🏥 Healthcare
⚕️ Healthcare Insurance
🤖 Artificial Intelligence
Healthcare • Healthcare Insurance • Artificial Intelligence
PaxeraHealth is a leading provider of innovative medical imaging solutions that leverage artificial intelligence to enhance healthcare delivery. Specializing in integrated PACS systems, enterprise imaging, and AI authoring platforms, PaxeraHealth serves radiologists, clinicians, and patients globally. Their solutions are designed to be scalable and cost-effective, compatible with any EMR system, and focus on improving patient engagement and operational efficiencies. With a presence in over 50 countries and a dedication to continuous improvement, PaxeraHealth is at the forefront of transforming radiology and other clinical domains with advanced AI technologies.
Customer Care L3 – Medical Imaging
🕒 January 27
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
PaxeraHealth
51 - 200 employees
🏥 Healthcare
⚕️ Healthcare Insurance
🤖 Artificial Intelligence
Healthcare • Healthcare Insurance • Artificial Intelligence
PaxeraHealth is a leading provider of innovative medical imaging solutions that leverage artificial intelligence to enhance healthcare delivery. Specializing in integrated PACS systems, enterprise imaging, and AI authoring platforms, PaxeraHealth serves radiologists, clinicians, and patients globally. Their solutions are designed to be scalable and cost-effective, compatible with any EMR system, and focus on improving patient engagement and operational efficiencies. With a presence in over 50 countries and a dedication to continuous improvement, PaxeraHealth is at the forefront of transforming radiology and other clinical domains with advanced AI technologies.
📋 Description
• Serve as the highest level of technical support for PaxeraHealth clients. • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems. • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments. • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions. • Document project activity, contribute to knowledge-based content, and perform root cause analysis. • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests. • Provide expert input and support in conferences, demos, or onsite engagements when needed.
🎯 Requirements
• 5+ years supporting or implementing PACS or similar Healthcare IT software • Bachelor’s degree in Computer Science or related field (or equivalent experience) • Deep understanding of healthcare imaging standards like DICOM , HL7 , and IHE • Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.) • Technical knowledge in: Networking : TCP/IP, VPNs, NAT, VLAN Databases : SQL Server, queries, management Scripting : Bash, PowerShell, Ruby/Perl, HTML/XML Tools : Wireshark, IIS, Apache, OpenSSL • Strong communication and interpersonal skills with a customer-first mindset. • Ability to explain technical concepts to non-technical users clearly and patiently. • Must be able to pass a drug test and a background check.
🏖️ Benefits
• Company Health, Vision and Dental insurance • Life Insurance • Paid Holidays • Paid Vacation • Paid sick time • Paid personal days
Apply NowSimilar Jobs
🕒 January 24
Customer Support Specialist responsible for clear communication and accurate problem solving for PushPress Grow customers. Managing Intercom chats and supporting CRM-related workflows in a full-time role.
🇺🇸 United States – Remote
💵 $58k / year
💰 $11M Series A on 2022-08
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🕒 January 22
Client Support Specialist providing software application support for nonprofit organizations. Focused on delivering personalized training and troubleshooting for Sage Intacct and related ERP packages.
🕒 January 19
Customer Associate providing exceptional service and support for American Bath Factory customers. Addressing inquiries and resolving issues via phone, email, and chat in a remote environment.
🕒 January 19
Sales Support & Pre-Sales Engineer for C9 Communications' telephony and networking solutions. Collaborating with sales and engineering teams to design tailored solutions for customers.
🕒 January 16
Support Specialist enhancing customer satisfaction while collaborating with teams at a tech startup. Engage with clients to resolve issues and improve support processes.
