Workanova
51 - 200 employees
Founded 2014
💼 Consulting
🤝 B2B
🎮 Gaming
Consulting • B2B • Gaming
Workanova is a BPO customer support specialist providing outstanding player care, sales, technical support, and back-office services to iGaming brands. The company emphasizes building strong teams of highly skilled professionals equipped with the necessary tools and solutions that align with client business goals. Workanova views outsourcing not only as a means of cost optimization but as an opportunity to nurture and enhance long-term business potentials.
Senior Customer Support Agent – Portuguese/Russian
Job not on LinkedIn
🕒 January 7
🗣️🇧🇷🇵🇹 Portuguese Required
🗣️🇷🇺 Russian Required
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Workanova
51 - 200 employees
Founded 2014
💼 Consulting
🤝 B2B
🎮 Gaming
Consulting • B2B • Gaming
Workanova is a BPO customer support specialist providing outstanding player care, sales, technical support, and back-office services to iGaming brands. The company emphasizes building strong teams of highly skilled professionals equipped with the necessary tools and solutions that align with client business goals. Workanova views outsourcing not only as a means of cost optimization but as an opportunity to nurture and enhance long-term business potentials.
📋 Description
• Expertly interact with a range of online systems • Provide accurate, valid, and complete information using appropriate methods and tools • Respond effectively to customer inquiries via phone, chat, and email • Resolve customer complaints efficiently • Assist the project manager with tasks • Attend meetings with superiors and prepare detailed reports • Adhere to operational procedures in all customer interactions
🎯 Requirements
• Fluent in Portuguese • Minimum one year of proven customer support experience • Familiarity with CRM systems and best practices • Ability to multitask, prioritize, and manage time effectively • Excellent proficiency in English and Russian • Strong communication skills • Strong customer service orientation
🏖️ Benefits
• A challenging and rewarding work environment • Competitive starting salary with potential growth after three months • Opportunities for personal and career development within the company
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